Advanced Office Management and Business Administration Course

Why select this training course?

Office management and business administration are the processes for helping a company keep its business running efficiently and ensuring that it meets its financial, legal, and regulatory obligations. An office manager is responsible for working with other office employees and with vendors to keep things well streamlined. A well-managed office is an essential assistance to the management and administration. Hence, an office is a crucial part of every business that acts like the organization’s brain.

How has the role of an office manager evolved over the years?

Over time, the role of office manager has evolved from a simple name for the person who processes photocopies to one that meets with senior staff regularly and directs the planning and optimization of the office. The ultimate office manager plays the part of a motivator and an enabler of the team. Today, the diverse job responsibilities of an office manager include but are not limited to handling finances in and out of the workplace, organizing meetings, working with employees to improve productivity, maintaining current business policies and procedures, planning and booking travel for staff, and taking charge of day-to-day operations. Office Managers are the first line of support for their employees.

Why choose office management as a career? 

The Modern workplace has been consistently evolving and advancing, with office and business administration gaining traction in the last few decades. Skills required for efficient office administration are useful in various gradations of business operations. Finding a job in office administration can be a good choice if you are looking for a fast-paced yet fulfilling career. Some of the benefits of becoming an office administrator include: Staying flexible and fluid with assignments and responsibilities, continuing to be involved with management when needed, meeting new people at work, and learning from them, being introduced to new ideas and concepts, being exposed to new and different cultures, etc.

Rcademy appreciates the rising significance of competent Office Management and Business Administration in the industry. It equates office as the nerve center of any organization. Thus, introducing Rcademy’s Advanced Office Management and Business Administration Course will help you gain skills in time management, delegation, and dealing with conflict. You’ll learn to enhance your communication and expand your influence as a manager. The course will equip you with the skills necessary for efficiently administrating staff and resources. Moreover, it focuses on developing skills necessary to plan, organize, run, and manage an office. The training course is a complete package of practical knowledge for individuals looking to build a career in office management and business administration.

Who should attend?

The course aims to equip its participants with skills that come in handy in various business operations. Thus, the course is suitable for a vast majority of professionals:

• Office managers
• Office administrators
• Office clerks and secretaries
• Supervisors
• Front office managers
• Departmental heads
• General managers
• Government officials
• Entrepreneurs

What are the course objectives?

Rcademy’s Advanced Office Management and Business Administration Course is focused on achieving the following objectives:

• To recognize the importance of managing the office efficiently
• To appreciate the role of an efficient office manager in the success of the business
• To gain an understanding of day-to-day business operations required to be performed by an office manager
• To develop communication skills necessary to run office operations
• To develop techniques helpful in assessing operational workflow in an office
• To learn to look beyond usual office duties, especially during a crisis
• To learn ways of motivating employees to timely achieve desired timelines and grant them responsibilities according to their capacity
• To ensure coordination among different departments and different levels of the business
• To stimulate innovation in regular operations of the office and reject stagnancy
• To divide operations of the office into the front-office and back-office operations
• To create a well-designed workplace that adheres to the principles of modern office management

How will the course be presented?

• Interactive sessions
• Use of case studies
• Management games
• Learning preparation of reports, charts, graphs
• Real-time exercises
• Problem-solving and Group discussion sessions

What are the topics covered?

Module 1: Beginning with the basics: Office Management

• Office management functions
• Working with IT
• Principles of Office Management
• Organizing the workplace
• Need for office management
• A front office and back office operations

Module 2: Let’s talk about Business Administration!

• Broader than office management
• Administrative functions
• Levels of organization
• Maintaining collaboration among departments
• Customer support
• Relationship building with the client

Module 3: The business wizard: Office Manager

• Education and practical training
• Personal qualities
• Managerial functions
• Supervisory functions
• Personnel functions
• Leadership role
• Innovative and forward-looking

Module 4: What’s the hoo-ha about Office Automation?

• Automation began with the typewriter
• Evolution to a paperless office
• Office mechanization
• Types of office machines

Module 5: Managing Records: From the digital world to Paper

• Objectives of records management
• Stages of records management
• Filing of records
• Functions of the filing system
• Centralized and decentralized filing
• Indexing and its Purpose
• Filing equipment

Module 6: Dazzle them with your charm: Communication skills

• Types of communication
• Business correspondence
• Report writing
• Presentation preparation
• Communication skills: listening, empathy, confidence

Module 7: Office Communication

• Mailing Procedures
• Centralized correspondence
• Handling incoming and outgoing mail
• Managing meetings and related practices

Module 8: Swirling with operational workflow

• Need for smooth office workflow
• Clear communication of tasks
• Steps to improve office workflow
• Scheduling

Module 9: People and Office: Managing the balance

• Elements of good human relations
• Selection and orientation of office personnel
• Training of office staff
• Motivating the staff
• Responsibilities of supervisory staff

Module 10: Dealing with the Money: Office Finance and Accounting

• Banking procedures
• Collection and payment processes
• Preparation and setting of budgets

Module 11: How’s the modern workplace: Recent Trends

• Functions of modern office
• Electronic office
• Virtual office
• Mobility