» »
Certificate in Internal Communication Training Course » MAL18

Certificate in Internal Communication Training Course

Did you know you can also choose your own preferred dates & location? Customise Schedule
DateFormatDurationFees (GBP)Register
16 Mar - 24 Mar, 2025Live Online7 Days£3325Register →
07 Apr - 11 Apr, 2025Live Online5 Days£2525Register →
05 May - 23 May, 2025Live Online15 Days£7850Register →
30 Jun - 04 Jul, 2025Live Online5 Days£2525Register →
04 Aug - 22 Aug, 2025Live Online15 Days£7850Register →
13 Oct - 24 Oct, 2025Live Online10 Days£5325Register →
22 Dec - 26 Dec, 2025Live Online5 Days£2525Register →
Register
DateVenueDurationFees (GBP)
10 Mar - 14 Mar, 2025Washington DC5 Days£4950Register →
21 Apr - 09 May, 2025Bangkok15 Days£10400Register →
02 Jun - 06 Jun, 2025New York5 Days£4950Register →
28 Jul - 08 Aug, 2025Nairobi10 Days£8150Register →
13 Oct - 15 Oct, 2025Stockholm3 Days£3725Register →
29 Dec - 02 Jan, 2026Dubai5 Days£4050Register →

Why select this training course?

Successful internal communication lies at the core of any thriving company; it provides information to the right persons at the right time and motivates and involves staff while making a big contribution to effective external communications. The Rcademy Certificate in Internal Communication Training Course will equip learners with the basics of internal communication and how to use internal communications to shape the organization’s communication culture. The course also covers employee engagement, building cohesive company culture, and goals that are well understood. Focus is also given to crisis communications, internal communication options and technologies, and avoiding common internal communications pitfalls. The course contents are comprehensive and developed to assist attendees in learning how to improve company transparency and customer satisfaction through effective internal communication.

What are the types of internal communications?

Internal communication refers to communication within a company or a business. It includes formal and informal communication an organization employs with its staff and stakeholders. The various departments within a company responsible for communications also fall under internal communication. Internal communication is vital because it helps bring a company’s employees on board with its policies. This is implemented by motivating, engaging, and influencing employees at all company levels using various internal communications techniques and technologies.

The following are the most popular types of internal communications:

  • Crisis communication
  • Peer-to-peer communication
  • Top-down leaders communications
  • Bottom-up communications

What are the benefits of internal communications?

Internal communication, also called IC, is vital for effective collaboration and information flow among members of an organization. A transparent and open communication style is an excellent way to ensure that staff understands and abides by the organization’s mission statement and that everyone is aligned with the organization’s values. Internal communication impacts businesses like cross-department collaboration, daily operations, employee productivity, motivation, and customer service. Below are some of the benefits of internal communications:

  • Establishes employee connections
  • Keeps workers informed
  • Builds a productive and positive workplace environment

Who Should Attend?

The Certificate in Internal Communications Training Course by Rcademy is designed for professionals within the corporate and management industry and for persons looking to further their interest in internal communication practices and processes. The following individuals should attend this course:

  • Corporate strategy analysts are responsible for performing quantitative analysis and working with members of executives to achieve the business’s goals and objectives
  • Senior managers tasked with supervising the administration of various departments and overseeing aspects of the company
  • HR specialists are responsible for overseeing human resources functions, preparing benefits and compensation packages, and maintaining employees’ records
  • Corporate communication experts tasked with performing public relations duties, marketing, and communicating between the management and staff of a company
  • Management officers tasked with providing administrative assistance and managing queries from employees
  • Business managers tasked with monitoring and heading operations of business enterprise, developing and implementing business strategies, and evaluating business performances
  • Directors are responsible for supervising a company’s operations, investments, ventures, and financial performances
  • Risk Managers are responsible for managing the risks of a company, its assets, reputation, and the interests of stakeholders
  • Stakeholders responsible for offering guidance and supervising the administration of the company
  • Business analysts are charged with conducting market analysis, evaluating the profitability of a business and its product lines
  • Project Managers responsible for the day-to-day management of a company’s projects
  • Public Relations Practitioners engaged in communicating with members of the public on behalf of an organization, company, or government
  • Corporate Affairs Managers are responsible for organizing governance processes, coordinating internal policies, and managing a company’s external communications
  • Individuals interested in learning about the practices and techniques of internal communications

What are the course objectives?

The Certificate in Internal Communications Training Course by Rcademy is designed to help participants achieve the following outcomes:

  • Learn about the rudiments of internal communication, types, and benefits of internal communication
  • Understand how to boost staff openness, engagement, and trust using internal communication
  • Recognize the value of effective communication in advancing the company’s productivity
  • Understand the various internal communication technologies and the various styles of communications
  • Learn how to measure the impacts of effective internal communication
  • Learn how to increase customers satisfaction through more open, informed, and aligned staff
  • Understand how to use communication to drive creativity, productivity, and engagement
  • Recognize the different types of business information

How will this course be presented?

This certificate course is participant-oriented and designed to meet participants’ expectations and enhance their knowledge and skills. Various proven practical approaches and techniques that will ensure constant and active learning by the participants will be used to deliver the course. Professionals will teach the course with various experiences and practices. The course modules are curated from in-depth and extensive research on the subject matter.

The Rcademy Certificate in Internal Communication Training Course includes practical and theoretical learning by providing participants with slides on the concept, case studies, lecture notes, and real-life scenarios. Attendees can also partake in quizzes, presentations, seminar workshops, and constant feedback on the lessons learned to confirm their optimal satisfaction.

What are the topics covered in this course?

Module 1: Introduction to Internal Communication

  • Overview and definition of terms
  • Benefits of internal communication
  • Understanding the communication culture of the organization
  • The role and value of internal communication in achieving, motivating, informing, leading, and effecting change in the organization
  • Benchmarking internal communication
  • Types of internal communication
  • Identifying the symptoms of poor communication
  • The causes of poor internal communication
  • Performing an internal communications audit

Module 2: Behaviours and Communication Styles

  • Assertiveness in communication
  • The Role of Behaviors in Communication
  • Aggressive communication
  • Passive communication
  • Recognizing suitable communication style

Module 3: Crisis Communication

  • Building a Strategy for crisis communication
  • Organizational brand security
  • Value of crisis communication
  • Preparing staff for interviews
  • Defining timelines and pre-requisites

Module 4: Techniques for Internal Communication

  • Face-to-face communication
  • E-mail correspondence
  • Videos
  • Business memos
  • Company noticeboard
  • Texting
  • Business reports
  • Staff meetings
  • Corporate intranet platform

Module 5: Internal Communication Technologies and Options

  • Setting clear KPIs and goals
  • Building a strategic purpose
  • Developing solid communication channels across the organization
  • Defining the framework and tools for internal communication
  • Communicating and leading across a diverse workforce

Module 6: Communicating in a Virtual Environment

  • Online virtual coaching performance
  • Using different forms of media distance communications
  • Communicating across multi-geographical dispersed resources
  • Conducting effective virtual meetings
  • Using virtual organization tools for time, media, and calendar management

Module 7: External Communication

  • Customer communication
  • Functions of external communication
  • Advertisements and marketing
  • Media and public relations
  • Stakeholder engagement

Module 8: Designing an Internal Communication Action Plan

  • Aims of the IC plan
  • Setting SMART objectives
  • The internal communication processes
  • Recognizing leads
  • Team brief and how to effectively deploy them
  • Quality cycles and peer-to-peer communication
  • Evaluating and monitoring internal communication

Module 9: Presentation and Public Speaking

  • The importance of public speaking
  • Effective internal presentation
  • Organising and delivering the contents
  • Audience engagement
  • Applying critical thinking

Module 10: Communicating Indicators of Change

  • Motivating and inspiring performance
  • The dynamics of change
  • Communicating the message of change
  • Managing the psychological impacts of change
  • Communicating strategic changes in a positive manner

Generate Invoice For This Course

Click here to auto generate invoice for this course

Generate Invoice
Want this Course for your Organisation?

Get a free proposal to conduct this course in your organisation as an in-house basis

Get In-house Quote
Information Request

If you've any questions, Let us know by clicking the button below.

Quick Enquiry