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Certified Administrative Professional » ADS09

Certified Administrative Professional

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DateFormatDurationFees (GBP)Register
09 Feb - 17 Feb, 2025Live Online7 Days£3325Register →
03 Mar - 07 Mar, 2025Live Online5 Days£2525Register →
07 Apr - 11 Apr, 2025Live Online5 Days£2525Register →
19 May - 30 May, 2025Live Online10 Days£5325Register →
23 Jun - 27 Jun, 2025Live Online5 Days£2525Register →
18 Aug - 05 Sep, 2025Live Online15 Days£7850Register →
01 Oct - 03 Oct, 2025Live Online3 Days£1725Register →
15 Dec - 19 Dec, 2025Live Online5 Days£2525Register →
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DateVenueDurationFees (GBP)
14 Apr - 18 Apr, 2025Kuala Lumpur5 Days£4050Register →
12 May - 14 May, 2025London3 Days£3725Register →
30 Jun - 04 Jul, 2025New York5 Days£4950Register →
18 Aug - 22 Aug, 2025Dubai5 Days£4050Register →
03 Nov - 14 Nov, 2025Nairobi10 Days£8150Register →
29 Dec - 02 Jan, 2026Beijing5 Days£4050Register →

Why select this training course?

Do you wish your administrative staff members to become effective contributors to the company’s business? Do you want the administrative function to work as smart resource people for all the other people in the organization? An administrative professional support the company by arranging for the resources required for the smooth functioning of the business operations promptly. They become an important part of planning and scheduling, maintaining relationships with the people and companies to ensure easy availability of the raw material/products required. Hence, it becomes imperative for them to stay conversant with the new trends in their field.

What are some of the various hats that administrative professionals must wear?

When it comes to keeping a company running smoothly, several administrative positions are among the most crucial. Clerical and administrative activities are the bread and butter of an administrative assistant. They maintain office organization through filing, preparing paperwork, scheduling appointments, and providing general administrative assistance. Managers in charge of administrative services are in charge of keeping the office running smoothly by overseeing tasks like filing, delivering mail, and cleaning. Representatives in this field deal with client inquiries and concerns, take orders and answer questions regarding the company’s offerings. Filing, typing correspondence and papers, and answering phones are all standard office clerk responsibilities. However, specific tasks may vary by business.

What are some of the different abilities a professional administrative needs to succeed?

Essential abilities for this position include the capacity to work without constant supervision; a high level of self-reliance; proficiency in planning, organizing, and managing one’s time; proficiency in both written and spoken communication; a keen eye for detail, etc.

The Certified Administrative Professional Training Course by Rcademy will help course participants become more knowledgeable and successful professionals with a global perspective for powerfully conducting their responsibilities.

Who should attend?

The Certified Administrative Professional Training Course by Rcademy is suitable for:

  • Administrative HOD’s
  • Administration Executives / Managers
  • Those who want to make their career and grow in administration
  • Those who are in secretarial Practice and would like to transition to this role
  • Those who are in this field and want to excel in the same

What are the course objectives?

The Certified Administrative Professional Training Course by Rcademy will achieve the following:

  • Achieve efficiency in managing projects/events
  • Learn how to manage relationships
  • Become customer-centric
  • Get equipped with a team with a global perspective
  • Achievement of the seamless execution of the project
  • Timely availability of the resources when required
  • The inflow of more projects and profit margins
  • Understand the new trends in the global arena and adapt them to meet the organizational needs
  • Enhancement of the image of the company to all the stakeholders

How will this course be presented?

This rigorous program offered by Rcademy will employ varied techniques such as presentation, role-plays, and exercises. An experienced facilitator will ensure learning through interaction among the participants present.

What are the topics covered in this course?

MODULE 1- COMMUNICATION SKILLS

  • How to become better at writing business mails
  • Focus on Verbal and Non-Verbal Communication
  • Pay attention to your Body Language
  • Practising Active Listening
  • Get better at report writing and Drafting
  • Book-keeping and records management
  • Meeting management
  • Improving communication with peers and colleagues
  • Learn Business Etiquette

MODULE 2- A GLOBAL PERSPECTIVE

  • Understand the concept of  5S and how can it add value
  • Delegation
  • Micro-management vs Macro-management
  • Tools for better Time-Management
  • How to plan events in a better way
  • Identifying the value-adding metrics to track progress
  • Presenting the Data

MODULE 3 – NETWORKING

  • Steps to Become a professional networker for Results
  • How to reach the right professionals
  • Using Social-media to connect with like-minded professionals
  • How to learn from them

MODULE 4- EMOTIONAL INTELLIGENCE

  • Being Self-Aware
  • How to respond to feelings
  • How to share feedback
  • Empathy
  • Being respectful to the needs of self and others in the workplace
  • Conflict Management

MODULE 5 – CUSTOMER CENTRICITY

  • Being Customer Focused
  • Understand the project in detail to understand where the intervention would be required
  • How to deal with difficult and demanding customers- Internal and external (if any)
  • How can computerized follow-up systems impact the customer-focus

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