Certified Quality Assurance Professional (CAQP) Course

Why select this training course?

A career in Quality Assurance (QA) gives individuals a chance to make a significant difference in how people or organizations operate and the quality of their products. However, designing a program through corrective action and implementing quality cost strategies in an organization is challenging. With a wide range of projects, procedures, and places to choose from, being a competent Quality Assurance professional allows for a wide range of personal and professional growth.

When should quality assurance commence?

Quality Assurance begins once the purpose and requirements of a project are identified. The requirements must be tailored to include important details regarding the color, size, quantity, and other important elements specific to the products being assessed.

How can quality assurance be improved?

Quality Assurance can be improved by getting customer feedback through surveys and opinion polls and ensuring that a recognized team works on the feedback received to increase customer satisfaction.

Those who complete this Certified Quality Assurance Professional (CQAP) Training Course by Rcademy will be equipped to manage Quality Assurance (QA) departments and address Quality Assurance issues. In addition, they will acquire the confidence they need to carry out Quality Assurance responsibilities. Manufacturing, pharmaceutical, healthcare, and service companies are particularly in high demand for Quality Assurance professionals.

Who should attend?

The Certified Quality Assurance Professional (CQAP) Training Course by Rcademy is ideal for everyone who is involved in the implementation and improvement of quality management and organizational performance, including:

• Quality Assurance Manager who develops and protects the company’s quality standards
• Team leaders interested in establishing quality standards and test plans for their teams to create testing methods
• Managers of human resources are responsible for ensuring productivity through constructive criticism and feedback
• Professionals in the customer service industry who are invested in providing high-quality services and customer experience

What are the course objectives?

At the end of the Certified Quality Assurance Professional (CQAP) Training Course by Rcademy, participants will be able to achieve the following:

• Identify the main advantages of total quality management for an organization
• Understand the role of leadership in supporting quality management systems
• Learn how to set up the system to monitor and enhance quality control procedures
• Identify quality improvement approaches that may be used regularly to keep things going in the right direction
• Understand the significance of quality standards and models such as ISO, TQM, Malcolm Baldrige, and EFQM
• Understand the significance of quality in the workplace
• Analyse and summarise the most widely used quality philosophies and methods to help companies set their objectives
• Investigate quality models and prizes from various sources, including worldwide, national, and local.
• Organise Quality Assurance programs for businesses and train employees in their respective organizations
• Acquire a solid grasp of the Quality Assurance functions in their organizations

How will this course be presented?

A variety of more advanced teaching methods will be used for this professional training. There will be a mix of lectures, group discussions, hands-on exercises, case studies, and breakout sessions to reinforce new skills in this lively Rcademy Quality Assurance professional training course. Adequate learning time will be allotted to each module in the course so that participants have time to study between the modules.

As a result, participants will be expected to devote time and effort to their studies, investigations, assigned tasks, and assignments. The class discussions center on this course’s most important and pressing issues, including real-life case studies. Useful, easy-to-follow instructions are provided in a thorough training course booklet. Attendees can leave with the tools and drive they need to make a lasting difference.

What are the topics covered in this course?

Module 1: Introduction to Quality Assurance and Control

• Learning Quality Assurance Objectives
• Control and assurance of quality (QA/QC)
• Definition of total quality management (TQM)
• The Fourteen Deming’s Points of Quality Assurance
• Getting to Know the Six Sigma Process
• Principles of Lean Manufacturing
• Obstacles to total quality management implementation (TQM)
• Traditional vs total quality management
• An overview of a variety of quality enhancement methods

Module 2: Quality Assurance and Control Methods

• Prevention is a cornerstone of implementing total quality management.
• Quality-oriented service delivery
• Defining a purpose, goals, and objectives
• Identifying opportunities to improve an organization’s Quality Assurance
• Team building and leadership exercises for improving productivity and quality

Module 3: Techniques to Improve Quality and Control

• Benchmarking for process improvement: a starting point
• Achieving the Baldrige National Quality Standards: the BNQP
• Causes and Consequences of Quality and excellence awards
• Control charts using the Pareto Principle
• Examples of real-world cases of Quality Assurance improvements
• Methods for boosting creativity
• Monitoring outcomes

Module 4: Instilling a Quality Mindset – The Importance of TQM

• Understanding and applying the principles of TQM
• Understanding and implementing a quality leadership approach
• Developing and coaching quality: practical advice for employees and leaders
• Developing customer-focus business strategies

Module 5: Improvement Activities for Organization’s Quality Assurance and Control

• Improving quality for the customer
• Increasing employee satisfaction for the organization
• The importance of SMART goal-setting
• Summary and evaluation of possible action plan for the improvement of ideas for organizations

Module 6: Quality Management Leadership and Management

• Process-based definitions
• Limitations on productivity
• Involvement of MUDA
• Waste of poor quality costs

Module 7: Developing Teams in a Quality Management System

• Role of teams in quality management projects and why are they so important?
• Obstacles to team success
• Characteristics of successful teams
• The cycle of team building
• Selection instruments for members of the team

Module 8: Relationship Management and Customer Satisfaction

• Methods and tools employed in the management of customers
• Segmentation based on customer identity
• Principles of good customer service and interpersonal relations
• Retention and loyalty of customers, customer surveys, and the deployment of quality functions (QFD)

Module 9:  Controlling the Quality of a Production Process

• Sample check sheets graphs
• Cause and effect diagrams
• Process capability studies
• Scatter diagrams, control charts, and other examples of basic statistical data collection techniques

Module 10: Strategic Quality Management

• Understanding the fundamentals of quality control and management
• Models of business excellence
• Global best practices
• Strategic quality management