Effective Communication and Presentation Skills Training Course

Why select this training course?

Any firm needs effective communication. Clear and concise communication is crucial when dealing with clients, partners, or staff. It’s vital to understand the many forms of communication and to employ the appropriate one depending on the circumstance. One of the most fundamental elements of business is communication. When everything goes well, it fosters favourable attitudes and goodwill between businesses and their clients, which benefits everyone. When communication fails, it can lead to unfavourable emotions, harming the business’s reputation and capacity to satisfy clients. One of a manager’s most significant abilities is excellent communication, a vital leadership trait.

What are the necessary communication skills?

It’s crucial to employ the appropriate techniques when speaking with others to be understood and make your point. Use appropriate body language and facial expressions to convey your message and immediately. Remember to use straightforward, concise wording. This will make it easier for people to understand what you’re saying and make them feel more at ease speaking with you. When speaking with others, we frequently use language to express our thoughts, feelings, and desires. However, sometimes our words don’t sound the way we intend them to. We refer to this as a communication failure. When there is a communication breakdown, it can be challenging to establish rapport and comprehend what the other person is saying.

What are the benefits of effective communication?

The impact of effective communication is often felt far beyond the boundaries of the business unit in which it occurs. When communication is effective, employees can understand the direction of the business unit and the customers’ needs, allowing them to make better decisions and provide better service. Furthermore, when communication is effective, the business unit employees can share ideas and improve processes, allowing them to be more competitive and provide better service to the customers. When communication is well-organized and effective, it saves time, energy, and money. It also helps people reach a consensus on the most important information and respects each person’s point of view.

Rcademy’s Effective Communication and Presentation Skills Training Course will help you improve your ability to communicate effectively with the people around you in various situations, whether in a one-on-one conversation, in a group, or out in the community. The course aims to improve your public speaking, listening, and written communication skills across various contexts and audiences. You’ll also learn to apply the principles of effective communication in a range of real-world situations.

Who should attend?

The training course is apt for professionals from all walks of life:

• Senior executives and leaders
• Departmental heads and managers
• Government officials
• Business administrators
• Team leaders and managers
• Office manager, secretary and clerk
• Entrepreneurs and start-up founders

What are the course objectives?

The course has been developed with the intent to fulfil the following objectives:

• To help you develop effective communication skills to improve your business performance
• To give you the ability to understand and use communication theory in a business context
• To help you become a better communicator by improving your understanding of yourself, your colleagues and your customers
• To help you to use effective communication methods and tools to achieve business objectives
• To increase the speaker’s awareness of their communication style and how it may be affecting the communication process
• To improve the ability to listen and understand and to improve the ability to express oneself clearly and accurately
• To understand the fundamentals of verbal, non-verbal and written communication as well as situations in which to use them

How will the course be presented?

• Interactive sessions
• Use of case studies
• Management games
• Learning preparation of reports, charts, graphs
• Real-time exercises
• Problem-solving and Group discussion sessions

What are the topics covered?

Module 1: Communication as a Process

• Concept of communication
• Continuum of communication
• Information function
• Influence and persuasion function
• Integrative function
• Process of communication
• Importance of feedback in effective communication

Module 2: Communication in an Organisation

• Basics of Formal and Informal Communication
• Downward and upward communication
• Lateral communication
• Interactive communication
• Verbal and written communication

Module 3: Nonverbal Communication 

• Instances of nonverbal communication in an organization
• Using kinesics for the positive response
• Understanding proxemics
• Chronemics
• Haptics
• Paralanguage
• Importance of physical appearance

Module 4: Communication Styles and their Consequences 

• Communication style matrix
• Direct communication style
• Spirited communication style
• Systematic communication style
• Considerate communication style
• Tips for different styles

Module 5: Importance of Feedback

• Characteristics of feedback
• Johari window
• ‘HUMAN’ element of feedback
• Guidelines for receiving and giving feedback

Module 6: Role of Listening in Communication

• Function of listening
• Discriminative listening
• Comprehension Listening
• Evaluative listening
• Appreciative listening
• Faulty listening: pseudo-listening, selective listening, insulated listening
• How to be an effective listener
• Listening in difficult situations

Module 7: Effective Written Communication

• When to use written communication
• Avoiding complexity in writing
• Writing emails, letters, reports
• Prerequisites to writing: planning and research
• Technical writing

Module 8: Persuasion Skills in Communication

• Establishing a bond/common ground
• Establishing credibility
• Factors affecting perspective in communication
• Past experiences
• Tips for positively influencing
• Becoming an effective persuader

Module 9: Situation that calls for Presentation 

• Reasons for presentation
• Drafting an outline for the presentation
• Preparing with the audience in mind
• Establishing a clear purpose
• Effective introduction and conclusion
• Presentation delivery

Module 10: Presentation Skills 

• Timing of the presentation
• Form of language
• Making visual aids, handouts
• Tips for PowerPoint presentation
• Working with voice and intonation
• Eye contact, gestures, facial expression, and body language during the presentation
• Interacting with the audience

Module 11: Vocabulary and Grammar

• Passive and active vocabulary
• Business vocabulary and technical jargon
• Types of sentences
• Verb forms
• Active and passive voice
• Transformation of sentences