Enterprise Content Management Certification

Why Select this Training Course?

The ECM Certification course is specifically designed to assist professionals in getting a 360-degree view of how to manage the huge content ecosystems that are the lifeblood of any modern enterprise. When managed correctly, content is a key enabling tool to raise operational efficiency, maximise profitability and foster customer service and satisfaction.

How does this course update my expertise?

The course is kept current with the rapid changes in ECM technology. By the end of the course, you will acquire an understanding of the latest skillset related to digital transformation and the best business practices currently in use by enterprises.

Will the course help me get the ball rolling?

You can take that to the bank. The entire curriculum is designed to train you to execute your tactical skills in different departments, nurturing the best cross-departmental team management.

Who Should Attend?

This course is beneficial for:

• IT Professionals with a focus on Content Management Systems
• Document Control Specialists
• Data Governance Officers
• Business Process Managers
• Compliance and Risk Officers
• Digital Transformation Leaders
• Records Managers and Archivists

What are the Course Objectives?

Upon completing this credential, participants will gain:

• Competency in deploying and administrating ECM solutions
• Methods for creating governance and setting protocol around your content strategy
• Understanding of the content lifecycle and obstacles to successful document management
• Proficiency in integrations with existing business systems

How will this course be presented?

Course delivery will include:

• Artifact videos in expert-led presentations
• Workshops: Hands-on with the tool
• Real-world experience: Sample Case studies for better understanding
• Group projects and activities
• Continuous evaluation and personalised feedback

What are the Topics Covered in this Course?

Module 1: Advances in AI for ECM

• Implementing AI to enhance content intelligence.
• AI-driven content curation and personalization.
• Predictive analytics in content usage and creation.
• AI and machine learning for improved ECM workflows and processes.

Module 2: Content Governance and Policy Development

• Crafting a comprehensive content governance framework.
• Role of policies in ECM and information architecture.
• Alignment with organisational goals and compliance requirements.
• Developing retention schedules and disposition policies.
• Change management in content governance implementation.

Module 3: Content Capture and Classification

• Strategies for efficient content capture.
• Classification schemes and categorisation techniques.
• Importance of metadata in content classification.
• Automation in capture and classification.
• Ensuring quality and consistency in content entry.

Module 4: Content Management and Workflows

• Document management versus content management.
• Designing content management workflows.
• User roles and access controls within ECM.
• Version control and document history management.
• Collaboration and sharing across the enterprise.
• Utilising content types and templates.
• Mobile content management and remote access.
• Integration with enterprise applications.

Module 5: Advanced Search and Retrieval

• Search engine technologies in ECM.
• Optimising content findability and user experience.
• Role of metadata in search and retrieval.
• Advanced search techniques and filters.
• Addressing challenges in unstructured content retrieval.
• Assessing the effectiveness of search functionalities.
• Legal discovery and the role of eDiscovery tools.

Module 6: Digital Asset Management

• Differentiating between DAM and ECM.
• Managing rich media and digital assets.
• Integrating DAM within the broader ECM strategy.

Module 7: Content Security and Compliance

• Developing content security policies and procedures.
• Auditing and monitoring content for compliance.
• Role of encryption and digital rights management (DRM).
• Compliance with data protection and privacy laws.
• Handling sensitive and confidential documents.
• Providing secure content collaboration platforms.
• Risk assessments and ECM security.
• Content recovery and business continuity planning.

Module 8: ECM Technologies and Toolsets

• Overviews of leading ECM platforms (e.g., SharePoint, OpenText).
• Customisation and extension of ECM systems.
• Evaluating and selecting ECM solutions.
• Mobile ECM and responsive design principles.
• Cloud-based ECM considerations and services.
• Impact of AI and machine learning on ECM.
• Role of APIs in ECM integrations and interoperability.
• Records management automation and tools.
• Adoption and training strategies for ECM systems.
• Capturing social content and interaction data.

Module 9: Measuring ECM Effectiveness

• Key performance indicators (KPIs) for ECM.
• Conducting ECM audits and health checks.
• User adoption metrics and satisfaction assessments.
• Continuous improvement methodologies for ECM.
• Case studies demonstrating ECM impact and ROI.

Module 10: Future of ECM

• Predicting the impact of technology trends on ECM.
• Content services platforms (CSP) and their adoption.
• Enhancing customer experiences through ECM.
• Leveraging big data and analytics in ECM

Module 11: Migrating Content to New ECM Systems

• Planning and executing content migration.
• Tools and platforms for data migration.
• Mitigating risks during content transfers.
• Testing and validating post-migration integrity.
• User training and support during transition.

Module 12: Records Management Integration

• Ensuring legal compliance with effective records management.
• Merging records management principles with ECM strategies.
• Automating retention and archival processes.
• Adapting to global standards in records management.

Module 13: Collaboration and Social Content Management

• Incorporating social business tools into ECM.
• Community management and collaborative content creation.
• Strategies for managing and moderating user-generated content.
• Assessing the impact of collaboration on content lifecycle management.

Module 14: Utilising Business Process Management (BPM) within ECM

• Intertwining BPM with ECM for improved efficiency.
• Modelling and automating business processes.
• Enhancing workflow engines to support complex processes.
• Monitoring and improving content-driven processes.
• The role of BPM in content compliance and governance.

Module 15: Customising ECM Solutions

• Developing custom modules and add-ons for ECM platforms.
• Aligning ECM customisations with business needs.
• Managing updates and upgrades to customised systems.
• Ensuring custom solutions adhere to security and compliance standards.
• Best practices for maintaining and supporting custom ECM functionalities.

Module 16: ECM and the Customer Experience

• Aligning ECM objectives with customer-centric goals.
• Managing customer communication records.
• Personalising customer experiences through targeted content.
• Analysing customer feedback and content engagement.

Module 17: Change Management in ECM Implementations

• Stakeholder analysis and communication planning.
• Addressing cultural changes with new ECM adoptions.
• Techniques for driving user adoption and minimizing resistance.
• Measuring change impact and managing ongoing adjustments.

Module 18: Leveraging Cloud Services in ECM

• Evaluating cloud ECM versus on-premises solutions.
• Navigating data sovereignty and cloud storage concerns.
• Cloud service models for ECM (IaaS, PaaS, SaaS).
• Hybrid cloud strategies for balanced ECM ecosystems.