International Business Etiquette and Protocol Certification Training Course

Why select this training course?

Etiquette relates to the rules of accepted behavior in society. Good international business etiquette creates a professional and mutual atmosphere that improves performance and communication. This exciting Rcademy International Business Etiquette and Protocol Certification Training Course will assist participants in understanding the basics of international business etiquette and protocols. Attendees will be taught the acceptable etiquette and protocols in corporate and public environments. They will learn skills to improve workplace performance, and dispute resolution, and advance their careers. The course contents are holistic and geared towards ensuring optimal understanding and comprehension. Focus is given to international protocol standards and diplomacy, managing workplace conflicts, and building stronger workplace relationships.

What is international business etiquette, and why is it important?

International business etiquette and protocol refer to the rules, norms, conventions, and practices that govern people’s interactions in corporate and public environments. They determine which rules of conduct are acceptable and inappropriate for public and private interactions. Good business etiquette is very important for building a strong organizational culture. It also has a key role in the success and growth of a business. These rules recognize cultural differences and eliminate the likelihood of clashes and confrontations during cross-border business relations.

A lack of proper business etiquette and protocol can be detrimental to the organization’s progress. Therefore, for any business to succeed within our multicultural and global environment, it must train its employees on good business etiquette and protocol.

What are ways to create lasting first-time impressions?

Creating a good first impression can distinguish between successful and failed business meetings. Getting off on a good note starts by observing and doing the little things right. Even in today’s digitized business space, mastering good human relations is imperative. Some of the ways to build a lasting first-time impression include:

• Use the correct greetings
• Understand the proper use of names and titles
• Master the local business protocol
• Learn about the cultural gift-giving custom
• Respect the rules of physical distance
• Be patient
• Master effective communication skills

Who should attend?

The Rcademy International Business Etiquette and Protocol Certification Training Course are suitable for directors, managers, protocol officers, and professionals involved in international business relations. The following persons should undertake the course:

• Directors of companies tasked with supervising the administration of a company’s financial performances, operations, ventures, and investments
• Project Manager responsible for the day-to-day management of a company’s projects
• Human resource managers responsible for personnel relations of corporate organization
• Stakeholders responsible for offering guidance and supervising the administration of the company
• Protocol officers charged with rendering professional assistance during visits of dignitaries/officials
• Government Relations Manager tasked with drafting and reviewing past and present government regulations, updating management on vital laws and regulations, and meeting with various government officials and lobbyists.
• Finance managers are responsible for managing the financial operations of a firm, advising stakeholders on investment plans, and supervising the firm’s finances
• C-Suite executives are charged with making wide-ranging decisions on the operations of a company, overseeing entire business units and departments
• Every other person interested in learning about international business etiquette and protocols

What are the course objectives?

This Rcademy training course is designed to help participants attain the following objectives:

• Master the principle and practice of international business etiquette and protocols
• Learn how to relate with persons in corporate and informal settings
• Master how to approach people and achieve success
• Learn the various practices that obtain during international business meetings
• Understand how to relate to the media
• Learn how to speak masterfully at formal dining occasions
• Learn the necessary communication skills needed in a workplace environment
• Learn how to resolve disputes and conflicts in the workplace and during international transactions
• Understand how to use the correct titles, greetings, salutations, and other forms of address in different contexts
• Identify cultural differences and how to approach persons from different cultures and tradition

How will this course be presented?

The contents of this course are participant-oriented and are mainly provided to meet participants’ expectations and enhance their knowledge and skills. Various proven practical approaches and techniques that will ensure constant and active learning by the participants will be used to deliver the course. The course will be taught by seasoned professionals within the field who have garnered various experiences and practices. The course modules are curated from in-depth and extensive research on the subject matter.

The Rcademy International Business Etiquette and Protocol Certification Training Course incorporate practical and theoretical learning by providing participants with slides on the concept, case studies, lecture notes, and real-life scenarios. Participants will be able to partake in seminar workshops, quizzes, presentations, and regular feedback on lessons learned to confirm their optimum satisfaction.

What are the topics covered in this course?

Module 1: Introduction to International Business Etiquettes and Protocols

• Overview and definition of terms
• Examples of protocol traditions in corporate environments
• Rules of negotiations and engagements across cultures
• Types of business etiquette
• The Principles of business etiquette
• Multicultural dining protocols

Module 2: The Benefits of Business Etiquette

• Promotes cross-cultural awareness
• Reflects confidence
• Enhances business profile
• Builds stronger relationships
• Boosts positive workplace atmosphere and culture
• Prevents conflicts and misunderstandings

Module 3: Etiquettes Across Every Media

• Email etiquettes
• Online meetings
• Instant messaging
• Interviews
• Social media
• Formal writing, reports, letters, and memos
• Interviews

Module 4: Mastering the Seven “Cs” of Effective Business Communication

• Conciseness
• Completeness
• Clarity
• Courtesy
• Concreteness
• Consideration
• Correctness

Module 5: Investing in Yourself

• Assessing and tailoring your style
• The value of appearance, grooming, and dress
• Touchpoints and moments of truth
• The importance of body language, from hangouts to handshakes
• Personality types
• Dealing with difficult people

Module 6: Critical Aspects of Business Protocol

• Names and titles
• Gifting
• Greetings and introductions
• Punctuality
• Media Relations
• Planning and organization
• Attire
• Business meals and tipping
• Verbal and non-verbal communication

Module 7: Etiquette Tips to Boost Company Culture

• Offer appreciation
• Avoid gossip
• Maintain visibility
• Solicit and offer feedback
• Master punctuality
• Respect everyone
• Strive to make a good first-time impression
• Dress appropriately
• Behave impressionably at meetings

Module 8: Mastering Social Events

• Issuing and replying to invites
• Making small talks
• Introducing people
• Dining etiquettes
• Making sense of table settings
• Correct forms of address

Module 9: Factors Affecting Communication Methods in Business Etiquettes

• Urgency of response
• Sensitivity of information
• Number of persons involved
• Need for documentation
• Required formality
• Required level of detail

Module 10: Continuous Improvement

• Researching your contacts
• Building your presence and confidence
• How to give and receive gifts
• The power of staying in touch
• Setting SMART goals for self-improvement