Knowledge Management Certification Training Course

Why Select this Training Course?

A company’s data is derived from its operations and history. Knowledge management involves creating and sharing knowledge and utilising it for the organisation’s benefit. A well-established knowledge management system ensures that a company’s knowledge is never compromised due to losses or breaches. The Rcademy Knowledge Management Certification Training Course is curated to assist participants in understanding the rudiments and key concepts in knowledge management. It explores the role of knowledge in an organisation and how to recognise where knowledge management is situated within an organisation.

The course also covers the framework for knowledge protection, the role of stakeholders in knowledge management and the right to access knowledge within an organisation. Additionally, they will explore alternative virtual platforms deployed in knowledge management and how to establish boundaries between public and proprietary knowledge.

What are the Types of Knowledge?

Knowledge management is a conscious process that involves structuring, sharing, defining, and retaining the experience and knowledge of workers in an organisation. Companies develop significant institutional knowledge as they evolve and move into novel environments. This information is highly valuable to the organisation, helping it transmit it to new and less experienced employees. The main aim of knowledge management is to enhance the connection of employee seeking information or institutional knowledge with those who have it.

Organisations and enterprises can share information and build the level of expertise held by specific teams or personnel to boost the efficiency of their practices and service delivery. The main types of knowledge include:

• Tacit knowledge
• Implicit knowledge
• Explicit knowledge

Why is Knowledge Management Valuable?

Knowledge management is valuable because it increases the efficiency of an organisation’s decision-making capacity. By ensuring that every employee has access to the overall expertise within the company, a smarter and more productive workforce that is more capable of making fast and informed decisions that benefit the whole company is created. Additionally, knowledge management creates room for innovation to thrive within the organisation, clients benefit from the increased access and employee turnover is reduced.

As the labour market grows and becomes competitive every year, one of the best ways to remain ahead of the curve is to make your organisation smart and flexible. This way, it can be able to identify challenges from afar and react quickly to innovations and information

Who Should Attend?

The following personnel should take the Rcademy Knowledge Management Certification Training Course:

• Knowledge managers tasked with defining the knowledge management strategy of an organisation, encouraging the right usage of the organisation’s knowledge base and establishing guidelines for sharing data.
• Business partnersengaged in the effective running of a business venture.
• Change leaders
• HR officers
• Heads of departmentsresponsible for the smooth running of a department, together with training and managing staff.
• Organisational development managerstasked with planning, executing, and administering training and development programs for a company’s employees.
• Management officerstasked with providing administrative assistance and managing queries from employees.
• Managers who are responsible for the company’s administration and decision-making for a company.

What are the Course Objectives?

This Rcademy Knowledge Management Certification Training Course is designed to help participants achieve the following objectives:

• Understand the concept and key terms in knowledge creation, distribution and control
• Learn how to manage information sharing, knowledge extraction and record-keeping
• Practice group processes of knowledge organisation and management
• Learn how to explore various models and frameworks for knowledge creation and protection
• Identify the major challenges to knowledge sharing in private and public sectors
• Learn how to evaluate an organisation’s data and how to ensure its integrity
• Discover the challenges to knowledge preservation and transfer and how to overcome them
• Ensure that every employee has a clear understanding of their function and the information needed to execute them
• Learn how to prepare their company to be competitive in an ever-changing world

How will this Course be Presented?

This training course is participant-based and specially curated to meet their expectations while growing their skills and knowledge. Different techniques and approaches that ensure active learning by participants will be employed to deliver the training. The course will be delivered by experts in the field with years of practice and experience. The modules are designed from extensive and in-depth research on the subject.

The Rcademy Knowledge Management Certification Training Course offers theoretical and practical learning by providing lecture notes, slides on the subject, real-life scenarios, and lecture notes. Participants will partake in presentations, quizzes, seminar workshops, and constant feedback on the lessons taught to gauge their satisfaction.

What are the Topics Covered in this Course?

Module 1: The Basics of Knowledge Management

• The importance of knowledge management
• Defining what amounts to organisational knowledge
• The components of knowledge
• The stages/cycles of knowledge management
• The role of the knowledge manager
• Establishing a framework and strategy for knowledge management
• The guiding principles of knowledge management

Module 2: The Knowledge Management Process

• The differences and similarities between knowledge and information
• Types of knowledge
• The roles and responsibilities of knowledge management and communications officers
• Designing the knowledge management system
• Steps to knowledge management
• The institutionalisation of tribal knowledge
• Translation across explicit and implicit knowledge

Module 3: Knowledge Protection and Control of Knowledge Flow

• Enterprise applications
• Digital workplaces and intranets
• Intellectual property rights and knowledge protection
• Transparency, permissions, and access rights to knowledge
• Employee generated content
• Background to intellectual property protection
• Cyber security and know-how protection

Module 4: Creating a Justification for Knowledge Management

• Justifying knowledge management
• Approaches for analysing knowledge management
• Guidelines for creating a business case
• Barriers to change
• Identifying knowledge management opportunities
• Change management

Module 5: The Knowledge Management Cycle

• How knowledge is created in an organisation
• Capturing tacit knowledge
• The implications of behavioural and cultural elements of knowledge management
• Examining the gap in demand and supply
• Overriding challenges
• Evaluating your organisation’s stand in terms of knowledge management

Module 6: Choosing a Knowledge Management Vendor

• Finding quality vendors
• The vendor selection process
• Research the marketplace
• Design requirements
• Request for proposal
• Request for information
• Vendor management
• Selecting finalists

Module 7: Knowledge Boundaries in Private and Public Sector

• Public office and value added to society
• Private knowledge versus public knowledge
• Stakeholders in the knowledge management process
• Knowledge management for audit purposes
• The boundaries between services and knowledge production

Module 8: Data Handling and Knowledge Repository Systems

• Understanding system requirements to codify, test and share knowledge
• Data mining
• Designing the necessary infrastructure to integrate the sharing of knowledge in the organisation’s structure and culture
• Forming the knowledge management team
• Data analysis
• Auditing the knowledge function

Module 9: Organisational Learning and Knowledge Management

• Linking organisational learning and knowledge management
• Getting started
• Knowledge management learning process
• The new blended learning
• Integrating knowledge management into classroom-based courses

Module 10: Barriers to Knowledge Management

• Knowledge management solutions checklist
• The challenge of searching and retrieving knowledge
• Organisational silos
• Knowledge sharing challenge
• Information overload
• Remote work and knowledge hoarding
• Overcoming barriers to knowledge management
• Strengthening the digital space

Module 11: Key Emerging Trends in Knowledge Management I

• Proactive retention of knowledge
• Generative AI
• Application of trust, security and risk management in AI capabilities
• Machine learning and AI in KM
• Q and A collective knowledge engine
• Knowledge sharing in a cross-functional setting
• Increased engagements via social media platforms
• 24/7 support system
• Discussion forums
• Knowledge bots

Module 12: Key Emerging Trends in Knowledge Management II

• Knowledge graphs
• SaaS KM systems
• Rise of friendly UI for ease of KM navigation
• Enhanced compliance and security
• Optimising KM using analytics leveraging
• Employee experience integration with KM
• Knowledge sharing in a remote working setting
• Data privacy and security

Module 13: Best Practices in Knowledge Management for Business Growth

• KM strategies platform consolidation
• Leadership executive involvement, ROI in knowledge management
• Knowledge as a valuable asset
• Affirming assumptions and validating business decisions using KM
• Change: partnership with KM-aligned businesses
• Content tagging for optimised searches