KPI (Key Performance Indicators) Training Certification Course

Why Select this Training Course? 

One of the reasons organisations fail to be competitive in today’s marketplace is the lack of a performance management system that collects, evaluates, and reports data concerning the organisation’s performance. It is essential for management officials and leaders to have a sound understanding of performance management and to utilise it in measuring their staff inputs.

The Rcademy KPI (Key Performance Indicators) Training Certification Course will empower participants to drive organisational productivity and efficiency. They will be exposed to the metrics and advanced analytical techniques utilised in performance management, how to determine KPIs for specific business departments, and how to evaluate performances.

What are the Categories of Key Performance Indicators?

Key performance indicators (KPIs) are evaluation instruments utilised by organisations to measure their overall short- and long-term performance. They help to identify the organisation’s strategic financial objectives and operational achievements, especially concerning other businesses. KPIs also allow organisations to express their successes using numbers. Other functions of KPIs include motivation and guiding functions.

Some of the classes of key performance indicators include:

• Strategic key performance indicators
• Operational key performance indicators
• Leading/lagging key performance indicators
• Functional key performance indicators

What are the Financial Key Performance Indicators?

Key performance indicators connected to an organisation’s finances typically focus on profit and revenue margins. Net profit, the most acceptable metric for measuring the true profit of an organisation, represents the amount of revenue that remains as an organisation’s profit after accounting for its taxes, interests, and expenses over a given period.

The financial KPIs utilised by organisations include:

1. Profitability ratios
2. Solvency ratios
3. Liquidity ratios
4. Turnover ratios

Who Should Attend?

This Rcademy KPI (Key Performance Indicators) Training Certification Course is suitable for directors, managers, and professionals involved in managing companies and other ventures. The following individuals should take this training:

• Directors of companiestasked with supervising the administration of a company’s performances, operations, ventures, and investments.
• Stakeholders responsible for offering guidance and supervising the administration of the company.
• Board memberstasked with overseeing and managing business operations, approving business decisions, executing fiduciary duties, and evaluating executive performances.
• HR managerscharged with supervising administrative functions connected to a company’s personnel, designing recruitment plans, executing them, and hiring new employees.
• Commercial managerscharged with boosting a company’s sales and managing client/customer relationships.
• Business managerstasked with monitoring and heading operations of business enterprise, developing and implementing business strategies, and evaluating business performances.
• Finance managersresponsible for managing the financial operations of a firm, advising stakeholders on investment plans, and supervising the firm’s finances.

What are the Course Objectives?

This Rcademy KPI (Key Performance Indicators) Training Certification Course will help the candidate achieve the following goals:

• Recognise the benefits of key performance indicators in the effective administration and management of an organisation
• Learn how to recognise relevant KPIs and how to establish additional metrics to measure the evolving complex nature of today’s projects
• Understand the value of proper team selection and the dynamics in project management
• Identify the benefits of applying established project management methodologies to project baselines
• Learn how to design effective scorecards and dashboards to report project performance
• Learn how to forecast, evaluate, present status reports, and control project performance using key performance indicators
• Understand the challenges of performance management and how to overcome them using superior techniques
• Define, create, and facilitate the KPIs selection process and documentation
• Learn how to develop a performance measurement that drives productivity and effectiveness for the benefit of every stakeholder

How will this Course be Presented? 

This training course is participant-based and specially curated to meet their expectations while growing their skills and knowledge. Different techniques and approaches that ensure active learning by participants will be employed to deliver the training. The course will be delivered by experts in the field with years of practice and experience. The modules are designed from extensive and in-depth research on the subject.

The Rcademy KPI (Key Performance Indicators) Training Certification Course offers theoretical and practical learning by providing lecture notes, slides on the subject, real-life scenarios, and lecture notes. Participants will partake in presentations, quizzes, seminar workshops, and constant feedback on the lessons taught to gauge their satisfaction.

What are the Topics Covered in this Course?

Module 1: Context, Overview and Key Terms

• Defining, conceptualising and determining KPIs
• The balanced scorecard
• The benefits of key performance indicators for business, strategy and VUCA world (volatility, uncertainty, complexity, and ambiguity)
• Lead versus lag indicators
• Recognising the value of KPIs for teams, employees, and departments
• Evaluating your current performance management system
• Performance management versus performance measurement

Module 2: Classifications of KPIs

• Revenue per client
• Customer satisfaction
• Employee engagement and satisfaction
• Profit margin
• Revenue growth
• Customer retention rate
• Quality of internal process

Module 3: Features of a Good KPI

• Relevance
• Specificity
• Achievability
• Measurability
• Timeline/deadline
• Re-evaluatable

Module 4: Creating Key Performance Index

• Setting an end goal with a timeline/deadline
• Asking relevant key performance questions
• Available data identification and synthesis
• Data gathering
• Determining the frequency of KPI measurement
• Goal setting for KPIs: short- and long-term goals
• Responsibility delegation
• Leadership and stakeholder involvement
• Sustained monitoring and reporting

Module 5: Designing KPIs

• Formulating KPIs
• Balanced scorecard perspective for KPIs
• SMART criteria for performance measurement
• The right sources to select KPIs
• Integrating KPIs with the objectives of the company and department
• Balancing key performance indicators as per lag vs. lead indicators

Module 6: The KPI Team, Reporting and Documentation

• Identifying the team for choosing the key performance indicators for an organisation and at the department level
• Designing a KPI dashboard
• Ensuring data quality
• Reviewing key performance indicators
• Designing the KPI documentation form

Module 7: Planning Projects for Effective Performance Management and Measurement

• The project planning, organisation, execution and control sequence
• Project management roles and responsibilities
• Designing cost and work breakdown structures
• Project time and cost estimating methods
• Project schedule development and analysis

Module 8: Communication for Key Performance Indicators

• Educating the members of the organisation and teams on key performance indicators
• Monitoring the performance measurement using KPIs
• Coaching for corrective measures
• Understanding how to initiate conversations with workers around KPIs for better acceptance
• Diagnosing and addressing performance gaps

Module 9: Measuring, Monitoring, and Managing Project Performance

• Establishing project control systems
• Picking appropriate key performance indicators
• Project progress measurement and analysis
• Supervising performance using earned value management
• Controlling project handover to operations

Module 10: Maintaining Project Performance Using Effective Risk Management

• Risk analysis
• Risk management planning
• Risk response planning
• Risk identification
• Risk control and closure

Module 11: Driving the Mission Statement into the Organisation Using Success Factors

• Designing a strategy-focused organisation (SF0)
• The 4 perspectives of balanced scorecard and performance metrics
• Defining critical success factors
• Organisation excellence

Module 12: Relevant KPI Trends

• Hiring KPI
• Turnover rate
• Hire cost
• Time-to-fill
• Remote v. hybrid v. onsite
• AI v. traditional recruiting effectiveness
• Employee & organisational health KPI
• Absence rate
• Productivity per task
• Employee engagement
• ROI on training programmes
• Ratio of HR to employee
• Overtime hours
• Net promoter score
• Rate employee retention
• Effectiveness of performance appraisals
• Diversity, equity and inclusion (DEI)