Leading Business Process Excellence Certification Training Course

Why Select this Training Course?

This course is designed for professionals aiming to harness business process management (BPM) to achieve operational excellence. Through a comprehensive exploration of advanced BPM techniques and methodologies, this course enables individuals to lead their organizations in streamlining processes, improving efficiencies, and driving innovation.

How will this course advance my abilities in BPM?

By introducing advanced techniques and tools for process improvement and innovation, this course elevates practical know-how to a strategic level suitable for leaders and managers.

Does this course address the application of technology in BPM?

Yes, it covers the latest technological trends impacting BPM, including AI, IoT, and RPA, providing skills to implement these in your BPM initiatives.

Who Should Attend?

• Operations Managers
• BPM Practitioners
• Process Improvement Consultants
• Quality Managers
• Business Strategists
• Organisational Development Professionals
• Anyone interested in leading process improvement projects

What are the Course Objectives?

• Enhance expertise in the principles and practices of BPM
• Develop strategies for aligning BPM with organizational goals
• Gain skills to implement innovative process improvements
• Understand how to leverage technology to optimise business processes
• Learn to lead and manage process excellence initiatives effectively

How will this course be presented?

• Case study analysis
• Group discussions and exercises
• Role-playing to simulate real-world BPM challenges
• Use of BPM software tools and platforms
• Continuous assessment and feedback

What are the Topics Covered in this Course?

Module 1: Strategic BPM Leadership

• Visioning and strategic alignment
• Role of leadership in BPM
• Building a business case for process improvement
• Driving change within the organization
• Communicating and marketing BPM initiatives
• Setting up a Centre of Excellence (CoE)
• Developing a BPM maturity model
• Benchmarking and best practices

Module 2: Advanced Process Analysis Techniques

• Utilising process mining for in-depth analysis
• Dynamic simulation of business processes
• Cost-benefit analysis for process changes
• Root cause analysis for process issues
• Developing process models using BPMN 2.0
• Value stream mapping for waste elimination
• Application of statistical methods in process performance
• Customer journey mapping for enhanced user experience
• Designing processes for maximum agility
• Performance measurement and KPI development
• Techniques for effective benchmarking
• Advanced analytics for predictive insights

Module 3: Business Process Automation and Technology

• Identifying areas ripe for automation
• Benefits and risks of robotic process automation (RPA)
• Artificial Intelligence’s role in process automation
• Selecting the right tools for BPA
• Developing a governance structure for digital workers
• Managing the human impact of automation
• BPM and integration with legacy systems
• Ensuring scalability and resilience in BPA initiatives

Module 4: Process Innovation and Digital Transformation

• Fostering a culture of continuous improvement
• Design thinking in BPM
• Leveraging digital platforms for innovation
• Integrating emerging technologies with BPM
• Managing digital transformation projects
• Frameworks for tracking innovation impact
• Establishing digital transformation governance
• Use cases for blockchain in BPM

Module 5: Data-Driven Decision Making in BPM

• The role of big data in BPM
• Data visualization and interpretation techniques
• Implementing data warehouses to support BPM
• Developing a data governance strategy
• Predictive analytics for process optimization
• Ensuring data security and privacy

Module 6: Implementing Sustainable BPM

• Integrating sustainability into BPM lifecycle
• Developing green processes
• Social and ethical considerations in BPM
• Sustainability metrics and performance indicators
• Engaging stakeholders for sustainable BPM
• Case studies on sustainability-driven process improvement
• Governance frameworks for sustainable BPM
• Change management for eco-efficient processes
• Aligning BPM with the UN’s Sustainable Development Goals (SDGs)
• Reporting and communication of sustainability achievements

Module 7: Process Architecture and Organizational Alignment

• Cross-functional collaboration techniques
• Developing process ownership and accountability models
• Balancing centralization and decentralization of processes
• Mapping processes to business capabilities
• The role of governance in process architecture
• Designing organizations for process excellence

Module 8: Lean Six Sigma in BPM

• Integration of Lean and Six Sigma with BPM
• DMAIC (Define, Measure, Analyze, Improve, Control) methodology
• Identifying and removing process waste
• Applying Lean tools to streamline processes
• Root cause analysis with Six Sigma
• Six Sigma for process variation reduction
• Kaizen for continuous process improvement
• Statistical process control (SPC)
• Lean IT principles in BPM
• Transforming company culture with Lean Six Sigma

Module 9: Change Management in BPM

• Fundamentals of change management
• Building resilience to change within teams
• The role of BPM in organizational change
• Communication strategies for process changes
• Engaging change agents and champions
• Dealing with resistance to change
• Change management frameworks and methodologies
• Assessing the impact of change on processes
• Sustaining improvements over time
• Change management metrics
• Aligning change initiatives with corporate strategy

Module 10: Compliance and Risk Management in BPM

• Regulatory compliance through effective BPM
• Risk assessment methodologies
• Integrating risk management with BPM lifecycle
• Designing processes for compliance
• Process controls and audit trails
• Managing compliance in global processes
• Business continuity planning
• GDPR and process management

Module 11: Advanced Project Management for BPM

• Project management methodologies (PRINCE2, PMP)
• Integration of BPM with project management
• Advanced resource planning and allocation
• Handling complex BPM projects
• Managing stakeholder expectations
• Conflict resolution and negotiation techniques
• Advanced risk and issue management
• Using project management software in BPM
• Post-implementation review and lessons learned

Module 12: Customer Experience Management in BPM

• Principles of customer experience (CX) management
• Designing processes that enhance customer satisfaction
• Customer touchpoints and journey mapping in BPM
• Measuring and improving Net Promoter Score (NPS)
• Leveraging Customer Relationship Management (CRM) systems
• Personalization and customization through BPM
• Omnichannel strategy integration within processes

Module 13: Strategic Business Process Modelling

• Advanced techniques in business process modelling
• Strategic alignment of process models
• Simulating business scenarios using process models
• Process decomposition and componentization
• From process modelling to execution planning
• Model-driven development for BPM
• Utilising BPMN 2.0 for complex systems

Module 14: Emerging Technologies in BPM

• Blockchain for process security and transparency
• Internet of Things (IoT) in process automation
• Combining BPM with Artificial Intelligence (AI)
• Utilizing Cloud Computing in BPM
• Integration of Augmented Reality (AR) for training
• Edge computing in distributed process environments
• Advanced analytics and machine learning applications

Module 15: BPM Maturity and Performance Measurement

• Assessing BPM maturity level within an organization
• Implementing maturity models and roadmaps
• Defining and tracking BPM performance metrics
• Establishing a Continuous Improvement Program (CIP)
• Benchmarking against industry standards
• Tools for BPM performance management

Module 16: Knowledge Management and BPM

• Role of knowledge management in BPM
• Creating and maintaining a knowledge base
• The interaction between knowledge and process assets
• Sharing best practices across the organization
• Knowledge management frameworks
• Technology enablers for knowledge management

Modules: Module 17: Advanced Leadership and Collaboration in BPM

• Leadership skills for driving BPM initiatives
• Fostering a collaborative BPM culture
• Facilitating workshops and brainstorming sessions
• Building high-performance BPM teams
• Cross-cultural management and diversity in BPM
• Emotional intelligence in BPM leadership