Masterclass in Organizational Behavior Management Course

Why Select this Training Course?

Although an organisation comprises different departments, such as finance, accounts, marketing, sales, quality control, and operations, which are vital for its smooth operation, the ability to manage individuals in each team is equally crucial. This is because, to attain results, the organisation depends on its workforce to accomplish projects and tasks. It is the people who assist in making these results a reality. Therefore, it is essential for personnel to have a good understanding of behavioural competencies and soft skills needed in managing employees in today’s workplace.

The Rcademy Masterclass in Organisational Behaviour Management Course covers a wide range of topics, including communication and leadership. Participants will learn the various leadership styles deployed in modern organisations and how to manage time, set goals, and prioritise tasks effectively. They will also learn about Emotional Intelligence and how to manage their emotions and those of others in the workplace. The course also provides interpersonal skills and how to build and maintain professional relationships.

What are the Elements of Organisational Behaviour Management?

Organisational behaviour management is a field of study that focuses on how individuals interact within established groups. It is a workplace strategy employed to boost workplace productivity and job satisfaction. It helps a company’s management team to set attainable objectives while maintaining output.

The four components are the external environment, structure, people, and technology. Improvements can be made by understanding how these components interact with each other.

What are the Objectives of Organisational Behaviour Management?

Organisational behaviour management employs organisational behaviour principles and methodologies to boost business operations. These principles stem from various disciplines, including psychology, anthropology, and

sociology. Organisations utilise behaviour management to understand how employees and teams interact to improve output and promote a positive workplace culture. The major objectives of organisational behaviour management include:

• Increasing profits and sales
• Promoting employee retention
• Integrating corporate culture following an acquisition or merger
• Improving quality standards
• Lowering accidents and injuries in the workplace
• Enhancing customer satisfaction and retaining customers

Who Should Attend?

The following individuals should take the Rcademy Masterclass in Organisational Behaviour Management Course:

• Behavioural scientists responsible for studying human behaviours to improve good health and discourage risky behaviours.
• HR personnel charged with supervising all aspects of an employment process, training and orienting new staff members.
• Organisational development specialists charged with evaluating business structure, processes, procedures, and the utilisation of resources.
• Researcherstasked with organising, collecting, and evaluating opinions and data to solve issues, explore issues and predict trends.
• Behavioural consultants responsible for designing unique business solutions and plans based on market research and psychology.
• Behavioural finance specialists charged with conducting research, evaluating data, performing field experiments, and making financial recommendations according to their research.
• Management officer tasked with providing administrative assistance and managing queries from employees.
• Heads of departments are responsible for the smooth running of a department, together with training and managing staff.
• Business manager tasked with monitoring and heading operations of business enterprise, developing and implementing business strategies, and evaluating business performances.

What are the Course Objectives?

This Rcademy Masterclass in Organisational Behaviour Management Course will provide attendees with in-depth knowledge and skills in behavioural management. This course will assist attendants in achieving the following outcomes:

• Understand the basics of organisational behaviour management and associated concepts
• Understand how to apply the concepts of organisational behavioural management to real-world challenges
• Recognise the principles of organisational behavioural management
• Understand how corporate objectives and individual objectives interact
• Identify people management skills and methods and how to apply them to workplace scenarios
• Learn how to master others behaviour and how to meet the individual needs of employees and those of the companies
• Understand the impacts of inclusion and diversity on behaviour in today’s workplace environments
• Learn about the applications of organisational power, change, and conflict
• Develop competencies for conflict management and how to act as a mediator in resolving disputes
• Understand how industry leaders deploy coaching and mentoring approaches and associated competencies

How will this Course be Presented?

This training course is participant-based and specially curated to meet their expectations while growing their skills and knowledge. Different techniques and approaches that ensure active learning by participants will be employed to deliver the training. The course will be delivered by experts in the field with years of practice and experience. The modules are designed from extensive and in-depth research on the subject.

The Rcademy Masterclass in Organisational Behaviour Management Course offers theoretical and practical learning by providing lecture notes, slides on the subject, real-life scenarios, and lecture notes. Participants will partake in presentations, quizzes, seminar workshops, and constant feedback on the lessons taught to gauge their satisfaction.

What are the Topics Covered in this Course?

Module 1: Key Concepts in Organisational Behaviour Management

• Defining Organisational Behaviour Management (OBM)
• Organisational strategies, objectives and responsibilities
• Diversity and its benefits to the organisation
• Translating organisational behaviour to organisational successes
• Challenges faced by managers in utilising organisational behaviour

Module 2: Identifying Emotions and Self-awareness

• Defining emotions
• Emotional timeline
• Attentiveness
• Self-awareness/ management
• Automatic appraisal system
• Tells and personal disruptions

Module 3: Managing Groups

• Characteristics of teams and groups
• Group and type dynamics
• Benefits and cost of teams
• Organisational design
• Social network
• How interpersonal communication styles impact teams and groups
• Group and team development

Module 4: Reading the Channels

• The face
• The body
• Memory
• Behavioural patterns
• Understanding emotional signifiers
• Verbal and non-verbal expressions
• Subtle and partial expressions

Module 5: Disputes and Negotiations

• Causes of workplace disputes
• Managing employee behaviour during times of conflict
• Types of conflicts
• Effective dispute management strategies
• Relationship between organisational performance and conflict
• Negotiation strategies
• Exploring ADR

Module 6: Emotional Intelligence

• Defining emotional intelligence
• The components of emotional intelligence
• Self-awareness and self-regulation
• The three types of empathy
• Having a positive attitude
• Conducting self-assessment
• Soft skills vs. hard skills

Module 7: Building Trust with Communication

• The communication cycles
• Mastering effective communication
• Communicative variables
• Building and repairing trust
• Types of trust
• Trusting after employee disappointment

Module 8: Leveraging Politics and Power

• Understanding the relationship between management and leadership
• Understanding power
• The sources of corporate power
• Understanding and navigating organisational politics
• Power and politics

Module 9: Trends in Organisational Behaviour Management

• Innovation and technology: Artificial Intelligence
• Resilience and change
• Feedback mechanism
• Employee support
• Training and mentorship
• Ethics and sustainability
• Inclusion and fairness
• Flexible workplace
• Remote/Hybrid work model
• Diversity
• Employee voice
• Performance management

Module 10: Time Management, Results Orientation, and Prioritisation

• Principles of time management
• Setting priorities
• Personal organisation and future objectives
• Results orientation
• Activities and output
• Managing pressure
• Meeting deadlines
• Building tactics for resilience