Mastering Recruitment, Selection and Interviewing Skills

Why Select this Training Course?

The Rcademy Mastering Recruitment, Selection, and Interviewing Skills course is designed to introduce participants to the latest techniques and processes utilised in recruiting, selecting, and interviewing personnel. The course covers the stages of interviewing prospective applicants, selection methodologies, interview planning, interview model design and interviewing skills. They will learn how to master the onboard new personnel, answer knowledge-based questions, interpret body language and observe when candidates are not telling the truth.

What are the Steps in Recruitment?

Recruitment involves finding and hiring qualified persons to fill vacant positions in a company. Human resource managers, talent acquisition experts, recruiters, and hiring managers are generally responsible for recruitment activities. Most large organisations have dedicated departments and teams tasked with job postings and contacting candidates. In smaller organisations, the duty is performed by department managers who are responsible for hiring new employees. In the case of sole proprietorship, the owner of the enterprise may oversee the hiring process.

The recruitment process involves different stages or steps, all geared towards finding new employees for the organisation. The steps are:

• Planning
• Creating a recruitment strategy
• Searching for prospective candidates
• Screening candidates
• Conducting interviews and selection
• Job offers and onboard
• Evaluating the recruitment process

What Skills Should Interviewers Seek in a Job Candidate?

Interviewing is a crucial aspect of the recruitment process, and making an excellent impression during a job interview is important. Certain skills, such as professionalism and communication, are necessary for conducting and

partaking in a successful interview. Interview skills enable a potential candidate and interviewer to be more effective throughout the interview process. While not all interviews follow the conventional approach, most interviews require candidates to be skilled and prepared ahead of time.

Successful interviews require evidence of in-depth preparation and confidence from the interviewee. Some of the demonstrable skills a recruiter should look out for include:

• Research skills
• Preparation
• Punctuality
• Professionalism
• Excellent communication skills
• Listening skills
• Confidence

Who Should Attend?

The following individuals should attend this Rcademy Mastering Recruitment, Selection, and Interviewing Skills course:

• Business managers tasked with monitoring and heading operations of business enterprises, developing and implementing business strategies, and evaluating business performances.
• Recruitment officers charged with overseeing the hiring process for prospective candidates, interviewing applicants and offering job offers to successful candidates.
• Process managers responsible for evaluating the costs and efficiency of a recruitment process and recognising possible areas for improvement.
• Entrepreneurs asked with planning and overseeing the daily operations of a business, creating new ideas, and managing workplace personnel.
• HR experts charged with supervising all aspects of an employment process, training and orienting new staff members.
• Project managers responsible for planning and developing projects, preparing budgets, supervising progress, engaging stakeholders, and recruiting personnel.

What are the Course Objectives? 

The Rcademy Mastering Recruitment, Selection, and Interviewing Skills training course is designed to help participants achieve the following outcomes:

• Understand how to align the interviewing and selection process with the values, morals and goals of the organisation
• Learn how to send out interview invitations to prospective candidates through various platforms
• Learn how to design a fair and strong background verification process that helps to establish trust and honesty among employers and employees
• Understand how to filter any misfits to prevent future resentment and conflict
• Analyse and decode various kinds of body language, especially when candidates are not being truthful
• Recognise the soft skills and techniques needed to conduct a successful interview
• Understand how to utilise artificial intelligence and technology as a means of hiring prospective candidates
• Learn how to use sourcing platforms to engage and interact with suitable applications, thereby lowering the rate of rejection
• Master the technical aspects of getting interviews right
• Learn how to make courteous overtures during interviews, like offering basics such as pens and water, checking for comfort in the waiting room
• Recognise ways that can be used to seek feedback from aspirants who were interviewed
• Understand elements that impact candidates’ experience and the interview process

How will this Course be Presented?

This training course is participant-based and specially curated to meet their expectations while growing their skills and knowledge. Different techniques and approaches that ensure active learning by participants will be employed to deliver the training. The course will be delivered by experts in the field with years of practice and experience. The modules are designed from extensive and in-depth research on the subject.

The Rcademy Mastering Recruitment, Selection, and Interviewing Skills course offers theoretical and practical learning by providing lecture notes, slides on the subject, real-life scenarios, and lecture notes. Participants will partake in presentations, quizzes, seminar workshops, and constant feedback on the lessons taught to gauge their satisfaction.

What are the Topics Covered in this Course?

Module 1: Understanding the Recruitment Process

• Introduction to the recruitment process map
• Differentiating between soft and technical skills
• The benefits of interview techniques and skills
• First series of interview
• Facts vs. fiction about interviewing
• Difference between interview techniques and skills
• Measuring the cost of bad recruitment

Module 2: References, Profiling and Testing

• Using shortlisting as a technique to save time and avoid costs
• Personality profiling
• Ability and occupational testing
• The value of references
• Testing and its improvements
• The rise of mental illness and its influence on hiring
• The growing value of assessment centres

Module 3: Types of Interviews

• Structured interview
• Screening
• Semi-structured interview
• Telephonic connect
• Initial discussion and fact-finding
• Unstructured interview
• Face-to-face interview
• Behavioural interview
• Panel/group interview
• Psychometric analysis

Module 4: Creating an Ideal Interviewing and Recruitment Environment

• Scheduling
• Friendly interview room and relaxed environment
• Conversational approach
• Stage setting: avail the candidate with sufficient information
• Don’t rush the candidate

Module 5: Skills Needed for Interviewing a Candidate

• Assessing the candidate’s body language
• Research skills
• Listening skills
• Communication skills
• Giving feedback
• Being unbiased during the interview
• Maintaining the appropriate tone during the interview

Module 6: Setting-up and Finalising Pre-written Questions

• Procedure for commencing every interview
• Writing scene setters
• Using probing questions
• Limitations to trick questions
• How to score candidates
• Balancing soft skills with hard skills in recruiting
• Pre-interview preparation

Module 7: Identifying Soft Skills in Prospective Candidates

• Eye contact
• Positive attitude
• Communication skills
• Building rapport
• Willingness to perform the job
• Professionalism
• Demeanour
• Body language
• Confidence and consistency of narratives

Module 8: Analysis and Decision-Making

• Referring interview notes
• Keeping records of the interview
• Reviewing feedback
• Making the hiring decision
• Utilising scorecards during an interview
• Considering competency and connected factors

Module 9: Common Interviewing Questions

• Hypothetical questions
• Narrative-inducing questions
• Case study/specific past experience questions
• Career goals of the candidates and how they fit
• Reasons for wanting the job
• Strengths and weaknesses of aspirants
• Employment history
• Open and closed-ended questions

Module 10: The New Approach to Successful Interviewing

• How to design interview questions
• Writing key criteria and connecting with competencies
• Writing and posting job advertisements
• Employing AI in job advertisements
• AI use in interviewing and selection
• The importance of job description and criteria

Module 11: Trends in Recruitment and Interviewing I

• Virtual interviewing
• Platform use
• Scheduling
• Audio and video checks
• AI use in interviewing
• Chatbots
• Automation (asynchronous video interview, candidate tracking)
• Headhunter recruitment
• Diversity and inclusion consideration
• Predictive analytics
• Mental, medical and dental benefits

Module 12: Trends in Recruitment and Interviewing II

• Social media recruiting
• Recruitment marketing
• Software for candidate matching
• Webinars and job fairs (virtual and on-site)
• E-presenteeism
• Recruitment strategy based on data
• Gamification
• Employer branding
• RPA — Robotic process automation
• Gig recruiting