Stakeholder Engagement and Management Training Course

Why select this training course?

Why select this training course?

Who are the stakeholders? It is common for stakeholders to be viewed as people with a huge effect on a business process, organization, or institution. Contrary to that, stakeholder refers to all the people connected or working on a project or in an organization. With this broader definition of stakeholders, there are bound to be many stakeholders connected to every project.

Although there might be many stakeholders, they have different levels of interest and influence over a project.

What is a stakeholder engagement strategy?

Stakeholder Engagement Strategy entails the identification and execution of the business and corporate needs of prominent sponsors and investors. The process includes the strategic identification, evaluation, preparation, and ultimately, the execution of business plans, aims, and objectives to sway stakeholders.

What is stakeholder collaboration?

Stakeholder collaboration is the association of different groups with similar or diverse perceptions. The goal is to exchange possible ideas and strategize together in the quest for solutions, especially when there is a need to pull and harness resources.

Identifying the level of interest and influence on a project is key to managing the stakeholders and ensuring their interest is well sustained. In contrast, the project’s impact is kept positive. Stakeholder management involves identifying key stakeholders and analyzing and developing strategic actions that match the project’s aim. The Stakeholder Engagement and Management Training Course by Rcademy will also answer commonly asked questions like “How to engage stakeholders?”, “How to implement stakeholder management?” This course is enriched with necessary and important information about working with stakeholders across all levels.

Who should attend?

The Stakeholder Engagement and Management Training Course by Rcademy is ideal for several people, especially those who constantly work on projects or business processes requiring constant engagement with different stakeholders with varying levels of influence over the project.

The course is ideal for the following set of personnel:

• Project managers assigned to implement a specific project that different stakeholder influences
• Program managers are responsible for integrating different forms of projects carried out by the organization
• Strategic planners are committed to developing strategies that can be adopted in the organization
• Communication officer and the team responsible for all internal and external communications, including with partners and stakeholders
• Human Resource Managers deal with the effective handling of organizational resources, including personnel
• Sales and marketing manager who direct the promotion of the organization’s products and sales
• Product managers oversee the development of new products and managing the optimization of existing ones
• Finance officers are responsible for the effective use of financial resources available for the organization
• Executive directors who make decisions on behalf of the organization and reflect the interest of stakeholders
• Any other personnel interested in learning about stakeholder engagement and management

What are the course objectives?

The Stakeholder Engagement and Management Training Course by Rcademy aims to achieve the following objectives at the end of the training:

• Identify, prioritize, and engage your stakeholders to understand their perspectives better and remain receptive to differing viewpoints
• Gather input from stakeholders on how to improve your influencing abilities
• Earn your stakeholders’ respect by being familiar with their business and learning about their interests and objectives
• Create tactics for collaborating with stakeholders and maximizing the outcome of your discussions
• Demonstrate confidence in facilitating stakeholder meetings and resolving dispute situations
• Achieve success in collaboration with a varied group of stakeholders
• Develop a Stakeholder Engagement Plan (SEP) to put the skills you’ve learned into practice
• Facilitate improved risk and reputation management
• Allow for the pooling of resources (knowledge, people, money, and technology) to solve issues and accomplish goals impossible for single organizations
• Facilitate comprehension of the complicated corporate environment, including industry trends and the identification of new strategic possibilities
• Allow organizations to benefit from stakeholder feedback, resulting in product and process enhancements
• Inform, educate, and influence stakeholders and the business environment to help them make better decisions and take actions that benefit the firm and society
• Create an environment of trust between a business and its stakeholders

How will this course be presented?

The content of the course is curated to be participant-centered. The course is delivered through several effective methodologies that guarantee active learning by participants. The course content is delivered by experts who are vast in stakeholder engagement and management with years of experience. The individual modules covered in this course span an extensive subject matter area.

The Rcademy course on stakeholder engagement and management training leans more towards practical learning by ensuring that participants get hands-on experience during learning. To actively create a practical experience, the course is taught using case studies and scenarios to reinforce learning and ensure the retention of theoretical knowledge. As a result, the course is constantly improved based on current practices and effective methods. Feedback from course participants also assists in curating the course to meet the needs of learners.

What are the topics covered in this course?

Module 1: Introduction to Stakeholder Engagement and Management

• Overview of stakeholder engagement
  – Who is a stakeholder?
  – Benefits of stakeholder engagement
  – Challenges of engagement
• Principles and Standards for stakeholder engagement

Module 2: Identifying Stakeholders

• Identifying relevant stakeholders
  – Assess
  – Analyse
  – Prioritise
• Understanding of stakeholder
  – Needs
  -Wants
  – Benefits
• Determining stakeholder level and influence
  – Determining the level of interest
• Stakeholder analysis matrix

Module 3: Engagement with Stakeholders

• Introduction to stakeholder engagement
  – When to engage stakeholders
  – Setting strategic objectives for engagement
  – Identifying issues
  – Prioritising stakeholders
• Mapping Stakeholder roles
  – Stakeholder categories
  – Stakeholder relationship strategies
• Methods of Engagement
  – Types of engagement method
• Engagement skills
• Engagement levels

Module 4: Communication with Stakeholders

• Introduction to communication styles
• Building trust
• Building relationships
• Stakeholder communication strategy
  – Communication principles
  – Communication requirements
  – Communication channels
  – Communication timeline

Module 5: Engagement Planning  

• Engagement planning table
  – Practicalities
  – Feasibility
  – Implementation
• Engagement table
  – Sharing
  – Adapting
  – Updating
• Consultation
• Response and implementation

Module 6: Managing Stakeholder Conflict

• Introduction to Managing Stakeholder Conflict
• Stakeholder conflict
  – Types of Conflict
  – Causes of conflict
  – Impact of conflict
• Analyzing conflict
• Conflict Management Tools
• Conflict Resolution
  – Conflict Resolution Timeline

Module 7: Monitoring and Evaluating Engagement

• Introduction to Monitoring and Evaluation
  – What to Evaluate?
  – When to Evaluate?
• Benefits of Evaluation
• Stages of Evaluation
  – Initial stages
  – Ongoing evaluation
  – Final evaluation
• Process evaluation
• Outcome evaluation

Module 8: Stakeholder Management Improvement

• Introduction to management improvement
  – Feedback
  – Active listening
• Stakeholder trust
• Stakeholder support
• Stakeholder influence
• Improving relationships
• Improving communication

Module 9: Stakeholder Engagement and Management in the Digital Age

• Digital tools used for stakeholders engagement and management
• Benefits of using digital tools for stakeholders engagement and management
• Challenges facing the use of digital tools for stakeholder engagement