Evion Sajan Phulwari
Senior Training Consultant | Operations Strategist | BPO Industry Expert
Contributor at Rcademy
Evion Sajan Phulwari is a seasoned BPO professional and corporate trainer with over a decade of hands-on experience in operations management, client servicing, and learning & development. Currently working as a Senior Training Consultant at Rcademy in Dubai, Evion specializes in delivering impactful, real-world training that blends strategic thinking with operational excellence.
His professional journey spans several leadership roles in the BPO and banking sectors, including nearly 10 years at Genpact, where he rose from Assistant Manager to Operations Manager, leading high-performing teams and optimizing mortgage, banking, and customer service processes. At Zoe Talent Solutions, he worked as a Management Consultant and Key Account Manager, refining his ability to build long-term client relationships and deliver tailored learning experiences.
Evion’s core strengths lie in process improvement, people leadership, project delivery, and client relationship management. His training sessions are shaped by deep, practical knowledge of BPO workflows, banking operations, quality assurance, and team development. He excels at turning complex business challenges into structured, results-oriented solutions that benefit both organizations and individuals.
At Rcademy, Evion creates content and delivers training on:
-
Operations Management in Service Industries
-
Customer Experience & CRM Strategies
-
People & Team Leadership in High-Pressure Environments
-
BPO & KPO Process Optimization
-
Learning & Development for Corporate Growth
-
Client Relationship Building & Key Account Management
Evion is passionate about empowering professionals with the skills they need to lead confidently and deliver measurable impact. His training is grounded in real-world scenarios, making his sessions highly relevant, practical, and actionable.