Certificate Course in Digital Banking

Why select this training course?

New and innovative technologies rapidly change how we use, transfer, and handle money. These technologies have revolutionized how banks operate and handle their services towards achieving efficient customer deliveries for small and cooperative businesses. It is evident how the internet, smartcards, and other recent technological innovations have improved our lives; it is not any different to the banking sector. The innovations are making banks progressive, innovative, and ahead on service and product delivery matters. This new rise of technology in banking, commonly referred to as digital banking has forced staff to understand digital banking concepts and catch up with the new technology. Bank staff will need to understand how to serve customers in this era and all the risks of digital banking.

What are the digital banking characteristics that can enhance risks associated with banking?

Some of the digital banking characteristics that can increase or change some of the inherent risks associated with banking are:

• The rise of great dependence on third-party companies that facilitate the technology used in electronic banking
• Universal and worldwide risks associated with electronic network interactions
• Fast-paced changes in technology and customer service innovations
• Legacy computer systems integration with the new electronic banking applications

How has digital banking changed the functioning of banks?

The new changes, known as e-Banking, can revolutionize how banking operations are carried out. With these changes come, new banking models, protocols to be followed, and entirely new processes. On the other hand, these changes have given rise to great business opportunities for the bank while increasing and amplifying the traditional risks inherent in banking services. Thus it becomes imperative for financial professionals to be well aware of the features of digital banking.

Some of the highlights of the Certificate Course in Digital Banking by Rcademy are:

1. Digital influences in financial services: a look into its regulation and legislation
2. Behavioral and expectation changes in customers
3. Technology in banking and its impact
4. The new technological business model in banks
5. The importance of FinTech

The Certificate Course in Digital Banking by Rcademy will help the participants understand how technology forces banks to change their models, altering the face of banking and its risks and implications.

Who should attend?

The design and delivery techniques of the Certificate Course in Digital Banking by Rcademy can benefit any professional interested in digital banking. Still, it is ideal for the following professionals:

• Internal and external auditors
• Banking products designers
• Operational managers in banks
• Liaison officers
• Associated Accounting officers
• Bank retail and corporate customer officers
• National banking supervisors
• Risk managers

What are the course objectives?

The Certificate Course in Digital Banking by Rcademy aims to enable participants to:

• Understand in detail the advantages of FinTech
• Discover FinTechstart-up companies and their impacts
• Recognize the regulators’ stance
• Identify quickly the process which and be revolutionized by digitalization
• Understand cryptocurrencies, blockchain, and other emerging technologies
• Identify the main opportunities to use digital banking
• Appreciate the changes being made in the banking business model
• Apply the knowledge learned to target future revenue streams
• List threats and risks that come with e-Banking
• Understand the role of big data and AI in banking

How will this course be presented?

Rcademy courses are facilitated by professional trainers who are experts in their area of specialization This course will be delivered using the following methods

• Presentations and lectures
• Short videos and audio
• Group discussions
• Individual and group exercises
• Case studies and examples

What are the topics covered in this course?

Module 1: Banking Disruptors and Enablers

• Introduction to digital banking
• FinTech: advantages and disadvantages
• The 4th industrial Revolution
• Digitalization in various aspects of our life
• Banking today
• E-Banking regulations and legislation
• The future banks
• Group discussion: FinTech banking disruption, the hows and whys
• Disruptors
  – Alibaba
  – Skrill
  – Square
  – Wise
  – Cryptocurrencies
  – PayPal
  – Facebook

Module 2: Digital Banking

• Digital banks are designed without branches
• Digital banks as social banks
• Launching digital banks
• The role of mobiles in digital banking

Module 3: Banking and Money

• From normal currencies to cryptocurrencies
• Payment technologies data races
• Decentralized ledgers
• Money digitalization

Module 4: Overview Of How Banking Works

• Regulatory compliance
• Towards efficiency path
• Weak loan demand
• Weak economic growth in the market
• Staff and their role in digital banking
• Investments in new technology
• Competition from non-bank entities

Module 5: New Era Currencies (Cryptocurrencies and Blockchain)

• The ICO (initial coin offering)
• How blockchain works
• Cryptocurrencies in the modern world
• Blockchain demo
• Digital ledger technologies applications
• Practicality and security concerns
• Trading in cryptocurrencies and analysis
• Cryptography and the digital signature

Module 6: Financial Crises

• A Recap of the 2007 – 2009 financial crisis
• Regulatory overhaul
• New Responsibilities and Potential for Banks
• Innovations and complexity in the banking sector
• The FinTech outlook
• Customer shift

Module 7: Banking New Era

• Contactless cards
• Wearable banking
• Loss of customer trust
• Rules of supply and Demand
• Mass adoption of smartphones
• Banking on the Go
• Check imaging technology
• Regulation for financial consumers

Module 8: Human Resources

• New strategic vision for bank staff
• Incentives and better structure for the staff
• Maintaining business outcomes

Module 9: Blueprint for Digital Banks

• Digital technology optimization
• Digital era cross-selling principles
• Technological interventions
• Digital banking values
• Sweeping transformation areas

Module 10: Big Data and AI

• Business model innovation
• Big Data and its Roles
• Artificial intelligence
• New digital business model
• More business opportunities

Module 11: Case Studies

• Mobile payments
• Banco Sabadell in Spain
• M-Pesa in Kenya
• Swift (Global)
• First Direct in the UK
• Bitcoin (Global)
• Moven in the US
• mBank in Poland
• Fidor Bank in Germany
• The currency cloud (global)
• Why mobile banking succeeds