Masterclass for Executive Secretaries and Personal Assistants

Why select this training course?

Are you interested in developing new skills to help you perform your secretarial duties more effectively? Do you want to be a modern executive secretary or personal assistant? It is important for executive assistants and secretaries of an organization to create a strong relationship with the senior management team to be effective. As a result, today’s executive secretaries and personal assistants are held to higher standards of excellence and viewed as key members of the executive leadership team. That is why they must be self-assured, well-versed in office administration and time management, and masters of oral and written communication.

This Rcademy masterclass will help attendees discover and practice effective techniques for managing their emotions at work. There will also be extensive discussions on the necessity of constructing systems and developing a systematic mindset, helping executives develop several systems at work. Top executives rely on the assistance of executive secretaries and personal assistants daily. However, their ability to anticipate requirements and manage the demands of a fast-paced and tough task is often overlooked. As a result, they do it with little or no recognition or support.

Additionally, this masterclass will assist participants in learning and practicing advanced administration techniques to effectively run the office of a senior manager, developing a strong working relationship with the manager and increasing productivity, as well as learning and applying modern concepts and strategies related to the job to carry out responsibilities with a high degree of competence.

What is the difference between executive secretaries and personal assistants?

While Executive Secretaries strictly work with the top members of the organization, especially the executives, Personal Assistants work with any office, from the senior members to the junior members of an organization, and can also be employed for private households and outside of corporate establishments.

Are secretaries and assistants the same?

Secretaries and assistants are not the same. Their job role is different. An assistant has more roles to play than a secretary. For example, while a secretary’s role is strictly defined and professional, an assistant can help on a range of matters, from professional to personal.

This Masterclass for Executive Secretaries and Personal Assistants by Rcademy for executive secretaries and personal assistants training aims to help executive and personal assistants improve their business management skills. As a result, delegates will be well-prepared to support their leaders in managing their daily schedules by learning and using industry-recognized best practices for office administration. They will also learn how to manage and update calendars, plan meetings, make travel arrangements, and maintain excellent minutes. In addition, executive secretaries and personal assistants will learn to work as genuine business partners with the executive team in this masterclass. This training course will help them learn how to deal with diverse leadership styles and, simultaneously, improve their competence, confidence, and mentality to achieve success and realize their importance to their organizations.

Who should attend?

This Masterclass for Executive Secretaries and Personal Assistants by Rcademy is designed for the following people:

• Personal secretaries, executive assistants
• Personal assistants
• Organizational secretaries
• Senior clerks
• Supervisors in charge of junior staff
• Junior staff members
• Receptionists
• Correspondence officers

What are the course objectives?

After taking This Masterclass for Executive Secretaries and Personal Assistants by Rcademy course, executive assistants will better know their position’s evolving duties and expectations. Executive assistants and secretaries that participate in this masterclass will:

• Learn to think critically and tackle difficult challenges within their line of duty
• Learn to use an email management automation system that saves time
• Discover strategies for influencing upper-level decision-makers
• Learn how to negotiate in a way that benefits both parties
• Improve the efficiency of their workplace by utilizing current concepts and tactics for communication
• Understand how to demonstrate professional talents such as creativity, serving internal customers, and coping with stress
• Improve their managerial potential by developing self-leadership and interpersonal abilities

How will this course be presented?

This Rcademy masterclass will employ many proven learning methods to guarantee optimal understanding, comprehension, and memory. In addition, techniques for engaging various learning types, such as inventive and enjoyable group and individual activities and lectures by the facilitators and case studies and films, all provided in a secure and confidential atmosphere, are included in this course.

Lectures, debates, group activities, and drawings are part of the curriculum. Topics covered will include both theoretical and practical aspects. The masterclass will involve hands-on training, with many roleplaying in groups and individually. In addition, participants will learn about their strengths and weaknesses by taking various self-assessment quizzes. As a result, participants will return to the workplace with the confidence to put what they have learned into practice in their daily duties.

What are the topics covered in this course?

The following courses are covered in this training:

Module 1: Developing a Strategic Relationship with Managers

• Scene setting
• Leadership styles: recognizing and appreciating the varieties
• A world-class EA/PA’s skillset
• Availability and dependability
• Establishing one’s own identity
• Foreshadowing the needs of senior staff members

Module 2: Making a Difference with Effective Communication

• Improving self-confidence
• Dealing with various communication methods
• Nonverbal communication and how to use it to your advantage
• Listening and interrogation skills that work
• Encouraging others to follow your lead

Module 3: Involvement with the Executive Team 

• Recognizing and adapting to a variety of working styles
• Knowing when needed and what to do before being told
• The fundamentals of making a difference
• Identifying and resolving issues and making sound judgments

Module 4: Aiming for Management Success: Defining Your Role

• Learning about the fundamentals of performance management
• Conducting productive meetings
• Time management
• Dealing with disagreements
• Learning how to influence positively

Module 6: Expanding and Developing the Executive Assistant Role

• Expanding the modern PA’s role competencies in management
• Streamlining the work processes
• Getting ready for an appraisal
• Presenting remarkably

Module 7: Optimising Relationships

• Achieving a common purpose/priority
• Becoming aware of and keeping track of expectations
• Setting the stage for a successful partnership
• Making the most of self-worth before superiors
• Managing difficult individuals
• Increasing self-assuredness and confidence

Module 8: Writing a Business Report

• Formats for writing, sending, and receiving business communications
• Methods and techniques for communicating a variety of messages
• Transmitting information via the Internet and written reports
• Writing professional emails: the essentials of email etiquette

Module 10: Stress Management

• How to recognize the signs of stress
• Identifying to prevent and treat the real causes of stress
• Endurance and resilience
• Coping mechanisms under pressure
• Adapting to working with multiple superiors
• Preventive measures for poor time management

Module 11: Planning Meetings/Conferences for Work

• Preparation for conferences/meetings
• Knowing how to prepare slide presentations
• Techniques for writing minutes during agenda preparation
• Organizational and management skills
• Making your meetings/conferences more productive
• After-meeting action items