Certificate in Negotiation and Conflict Management Skills Training Course

Why select this training course?

In today’s fast-paced and complex world, individuals who can navigate conflicts and negotiate effectively are highly valued in the workplace. Whether resolving disputes with colleagues or negotiating deals with clients, these skills can make a significant difference in achieving success. By investing in training and development in these areas, individuals and organisations can improve their ability to negotiate effectively and manage conflicts constructively.

What are the common conflict negotiation models?

Conflicts are a common part of workplace experiences. Differences in opinions and cultural socialisation are some causes of workplace conflict. While conflict can often lead to adverse outcomes, it can also be used to develop and inspire change in the organisation’s administration. It is, therefore, vital to understand how to negotiate during conflict situations. Conflict negotiation is focused on discovering an agreement or solution that addresses the concerns of all parties to a dispute who desire different outcomes. Conflict negotiation skills enable parties to reach an outcome that is acceptable to all parties.

Some of the standard conflict negotiation models include:

• Disruptive negotiation or win-lose approach
• Compromise approach
• Lose-lose approach
• Integrative negotiation or win-win approach

What are the skills used to negotiate conflict?

Managing conflict involves resolving disputes to minimise negative results while prioritising positive outcomes. The key to conflict management involves employing different tactics to address conflicts based on the situation, available options, and creative thinking. Adequately managed conflict events help reduce interpersonal issues, enhance workplace productivity, boost customer satisfaction and generate a better business outcome. The following are skills employed in conflict negotiation:

• Empathy
• Patience
• Active listening
• Effective communication
• Expectation management
• Emotional intelligence

The Rcademy Certificate in Negotiation and Conflict Management Skills Training Course will provide participants with the skills needed to resolve and moderate workplace disagreements and how to build a positive workplace environment. The course also offers insights into the common causes of workplace conflicts and how to recognise and manage such situations effectively. Participants will also be taught how to formulate effective negotiation strategies that can be implemented in a range of scenarios and contexts. The course also covers standard negotiation techniques and building instinctive leadership responses to workplace conflicts. The course contents are holistic and will allow participants to understand the rudiments of conflict management and negotiation skills and how to implement vital strategies to curb workplace conflicts.

Who should attend?

The following personnel should attend the Rcademy Certificate in Negotiation and Conflict Management Skills Training Course:

• Human resource managers are charged with coordinating different administrative duties about the company’s personnel, executing systems for staff management, and onboarding new workers
• Conflict specialists are responsible for recognising relevant parties to a conflict, designing accurate conflict management strategies, and implementing successful resolutions
• Arbitrators are responsible for facilitating communication between parties to a dispute to reach a mutual agreement and clarifying the arguments of conflicting parties
• Directors are responsible for supervising a company’s operations, investments, ventures, and financial performances
• Managers who are responsible for the company’s administration and decision-making a company
• Employees who are responsible for working towards achieving the company’s objectives and purpose
• Strategic negotiators are responsible for negotiating agreements, overseeing workplace relationships, and delivering agreement recommendations to the management
• The Board of directors is responsible for the management, and administration of a company and the achievement of the company’s objectives
• Business analysts are tasked with carrying out market analyses, evaluating product lines and the general profitability of a business
• Conflict analysts are responsible for researching the backgrounds of customers and their relationships that could create legal issues or conflicts in a case
• Individuals interested in learning about conflict management and negotiation skills

What are the course objectives?

At the close of this training course, participants will be able to:

• Understand the fundamentals of conflict management and negotiation
• Recognise the standard techniques and models for negotiation and how they are being used
• Understand the various causes of conflicts in the workplace and how to manage them effectively
• Gain deeper insights and understanding of personality-based and behavioural factors of conflicts
• Recognise the differences between resource conflicts, personality conflicts, and task conflicts
• Differentiate between soft and hard techniques of negotiations and how they can be used in various situations
• Understand the value of effective communication in conflict management and how to build an excellent workplace communication culture
• Recognise the various problems facing conflict resolutions in the workplace and how to overcome them

How will this course be presented?

This training course is developed to meet attendees’ expectations while enhancing their knowledge and skills about the subject matter. Different practical techniques to ensure participants’ constant and active learning will be utilised in delivering the course. Renowned professionals and experts in the field with several years of practice and experience will teach the course. The course modules are drafted from exhaustive and careful research into the subject matter.

The Rcademy Certificate in Negotiation and Conflict Management Skills Training Course integrates practical and theoretical learning presented through lecture notes, case studies, real-life scenarios, and slides on the concepts. Attendees will also partake in seminar workshops, presentations, quizzes, and constant feedback on lessons taught to gauge and determine their maximum satisfaction.

What are the topics covered in this course?

Module 1: Introduction to Negotiation and Conflict Management

• Overview and definition of terms
• The importance of negotiation
• Types of negotiation styles
• Types of conflicts
• The difference between disagreements, problems, and conflict
• The signals to predict conflicts
• Overview of Negotiation and conflict management skills
• Causes of conflict
• The various aspects of conflicts
• Behavioural Styles and their influence on Conflicts
• Negotiating in a modern-day business environment

Module 2: The Negotiation Process

• The basic requirements of negotiations
• The skills of the arbitrator and mediator
• Conflict escalation and steps to avoid it
• The dichotomy of negotiation
• Causes of organisational conflict
• Negotiation as a mixed motive process

Module 3: The Psychology of Conflict

• The inner source of conflict
• Knowing when to say “No.”
• Changing yourself
• How we compose realities
• Dealing with anger
• The social value of a conflict
• Understanding what takes place in a conflict situation

Module 4: Executing Practical Negotiation Strategies

• Target point, reserve point, BATNA
• Categorising negotiation outcomes
• Recognising interests
• Effective practical negotiation techniques
• Competitive value-claiming negotiation strategies

Module 4: The Benefits of Confrontation

• Getting focused
• The three-step conflict resolution model
• Preventing problems
• Controlling conflicts to boost performance and productivity
• Dealing with problems
• Increasing positive information flow
• Meditative options

Module 5: The Value of Communication in Conflict Resolution

• Verbal and non-verbal communication skills
• Conflict as communication
• Practising active listening
• Body language
• The characteristics of effective communication
• Paraphrasing skills
• Effective Methods for intervention strategies

Module 6: Communicating to Maximise the Effectiveness of Negotiation

• Ethics and negotiation
• Interpreting non-verbal behaviours and body language
• Communicating using body language
• Communicating within negotiating teams
• Packaging information for maximum effect
• Improving negotiation team performances

Module 7: Personality Types and Negotiating Behaviour

• Personality Types and how they influence negotiation
• Key behaviours of skilled negotiators
• Adapting behaviours to suit the negotiation
• Negotiating with each personality type
• Conflicts and possible outcomes of each behaviour type
• Understanding differing behaviours

Module 8: Key Meditation Techniques

• Recognising and leveraging negotiating power
• Mediation in context
• Practical mediation approaches to resolve disputes
• Mediation is a facilitated negotiation
• Handling confrontational negotiators

Module 9: Cross-Cultural and International Complexities

• Hofstede’s cultural dimensions
• The unique features of international agreements
• Defining Culture and its Impacts on negotiating norms
• Building a deal
• Implementing outcomes in a range of organisational situations

Module 10: Dealing with Challenging Negotiations

• Recognising a difficult negotiator
• Difference between aggressiveness and assertiveness
• Using emotional intelligence skills
• Preventing key negotiation errors
• Adjusting style to suit the situation
• Recognising threatening, intimidating, and bullying behaviours