Cultural Sensitivity Training in the Workplace

Why select this training course?

Cultural sensitivity training educates employees to accept and cherish each distinct culture, regardless of cultural background. It entails living daily with an awareness of cultural differences between yourself and the others you meet, but without valuing such differences. This Rcademy course on Cultural Sensitivity Training in the Workplace is positioned to help employees and organisations appreciate the value of diversity and inclusion in the workplace system.

What is the significance of cultural sensitivity training?

The concept of cultural sensitivity is essential in the workplace. Incorporating cultural sensitivity training in the workplace and for large corporate branding initiatives is becoming increasingly important due to its importance in the evolving modern world. Workers and employees must respect and admire the people and culture they interface with daily. This helps bring about a better understanding of new surroundings and increases the value of the workplace.

It is recommended to have cultural sensitivity training as part of the onboarding process for new employees. This enables the organisation to be in a position to meet the demands of an increasingly diversified consumer base. The significance of cultural sensitivity training extends beyond internal processes alone and impacts external representation.

What are the benefits of cultural sensitivity training?

Organisations constantly seek new ways of gaining and retaining customers and competing globally with other brands. Cultural Sensitivity Training in the Workplace helps employees to able to identify and have the right response towards stereotypes and biased assumptions. One of the top benefits of this training is that it raises cultural awareness in the organisation and helps to avoid harassment and discrimination in the workplace.

Training workers on cultural sensitivity leads to better production and efficiency. When workers appreciate better the concept of diversity, they will be able to interact better with people from different backgrounds, including customers and colleagues. This, in turn, helps to reduce communication barriers and further establishes work relationships.

The Cultural Sensitivity Training in the Workplace by Rcademy does not only refer to countries and ethnic groups; it incorporates cultural diversity, including age, gender, ethnicity, religion, sexual orientation etc. As a result, in this course, participants can understand the rudiments of cultural diversity and how to be sensitive enough to deal with colleagues from different backgrounds without being insensitive.

Who should attend?

The Cultural Sensitivity Training in the Workplace by Rcademy is designed for a wide range of employees aiming to stay relevant about cultural sensitivity. However, the course is particularly recommended for the following set of individuals.

• Human Resource manager who directs the affairs of staff engagement and work culture in an organisation
• Line managers and supervisors are in charge of employees, and their compliance with the organisation Diversity and sustainability managers are responsible for aligning the organisation with cultural sensitivity and a diverse environment
• Head of departments who manage the role of different teams in the organisation
• Directors in charge of creating strategic roadmaps and objectives for organisations to follow
• Board members and stakeholders who make decisions on behalf of the organisation for internal and external representation
• Any other employee interested in learning about Cultural Sensitivity Training in the Workplace

What are the course objectives?

It is expected that at the end of this course, participants will have gained immense knowledge on Cultural Sensitivity Training in the workplace and be able to:

• Describe diversity and sensitivity training and its significance
• Describe how to respond to racial and other biases or stereotypes in the workplace
• Identify workplace cultural differences and discover ways to address communication challenges
• Understand how various cultures affect human behaviour and be able to deal with others without offending them
• Understand how to interact effectively with individuals from diverse cultures and nations
• Learn several methods of contacting people and the effect of various cultural influences
• Develop long-lasting professional ties with people of other cultures to increase chances of success
• Enhance and preserve the brand’s reputation on the market by collaborating effectively with individuals from various cultures and nations
• Increase organisational client number by demonstrating exceptional interpersonal skills
• Describe and acknowledge gender concerns in the workplace
• Determine generational diversity training requirements and discuss the topic of disability in the workplace
• Recognise the need for LGBT sensitivity training
• Describe strategies for resolving workplace disagreements that may emerge due to diversity concerns

How will this course be presented?

This Rcademy Cultural Sensitivity Training in the Workplace uses effective and time-tested instructional strategies. The participants are exposed to the notion of cultural sensitivity by emphasising the technical aspect of the course and the means through which they may acquire the fundamental understanding of respecting and appreciating diversity.

Professionals and specialists curated this course’s modules in Cultural Sensitivity Training in the Workplace. The specialists will instruct the courses utilising their vast knowledge. In addition, the learners will have access to interactive tools and case scenarios to enhance their learning experience.

What are the topics covered in this course?

Module 1: Introduction to Diversity and Sensitivity Training  

• Overview of cultural diversity
  – Race
  – Gender
  – Age
• Overview of culture, values, and behaviours
• Diverse workgroups
• Language barrier
• Benefits of training

Module 2: Levels of Cultural Sensitivity    

• Overview of cultural differences
  – Beliefs
  – Language
  – Behaviours
• Approaching different styles
  – Analysing differences
• Visible cultural traits
  – Art
  – Traditions
  – Architecture
• Understanding cultural standpoint

Module 3: Cultural Awareness and Sensitivity   

• Overview of cultural awareness
• Acceptable behaviours
  – Right vs wrong
  – Neutral
• Effective communication across cultures
• Decision making
• Productive workplace

Module 4: Performance Management in Multi-cultural Settings    

• Effective performance management
  – Multi-cultural environment
  – Line management
• Relevant objectives
• Categorisation of workers
  – High performers
  – Under-performers
• Identifying performance gaps
• Performance appraisal
• Feedbacks

Module 5: Human Resource Management in a Diverse Setting  

• Evolving organisation function
• Impact of effective management
• Human resource responsibilities
• Data Analytics
  – Predictive analytics
• Human resource structure

Module 6: Building Work Ethics  

• Importance of work value
• Issues of ethical dilemma
• Establishing trust and relationships
• Enabling leadership style
• Work Ethics and Decision making

Module 7: Employee Onboarding   

• Employee relationship building
• Habits and etiquette
• Social influence
• History and past events
• Policies
  – Organisational
  – Government

Module 8: Strong Leadership in a Diverse Setting

• Leadership model
• Building respect and integrity
• Emotional intelligence
  – Component of emotional intelligence
• Authority and influence
• Team building
  – Trust
  – Empathy
• Self-reliance

Module 9: Organisational Changes     

• Anticipation of change
• The scale of organisational change
• Approaches to organisational changes
• Implanting changes
• Aligning organisational objectives
• Drivers of organisational changes

Module 10: Workplace Conflict Resolution      

• The understanding inevitability of conflict
• Avoidance of conflict
• Mediation process
• Stress management
• Bullying and harassment
• Opportunity equality
• Discrimination and diversity