International Protocol Officer Certification Training Course

Why select this training course?

In today’s society, thousands of formal and informal, official and unofficial meetings take place across the globe. The representatives or officials at these meetings must be sound and professional to operate in today’s business environment. A high-performing international protocol officer must be an excellent negotiator, facilitator, networker, event organizer, and conversationalist. They must be able to communicate, evaluate and present reports on situations and treat persons with respect and dignity.

What are the duties of an international protocol officer?

The protocol is the art and science of blending common sense and good manners to create an effective working relationship with people. An international protocol officer works with companies, countries, and organizations to define event procedures and meetings. These professionals can work in diverse industries, including government, international businesses, higher education, and the military. However, Their work primarily focuses on developing protocol standards that meet the traditions and customs of the company.

Some of their duties include:

• Research on customs and traditions
• Create suitable seating arrangements
• Identify potential security risks and create safety plans
• Model polite behavior
• Create and issue invitations
• Welcome and entertain dignitaries
• Plan domestic and foreign visits, occasions, ceremonies, and special events
• Prevent etiquette breaches and embarrassing cultural blunders

What skills are required of international protocol officers?

To excel at their place of work, international protocol officers must possess certain skill sets. These skills are a combination of both technical and soft skills. Some of the essential skills for expert protocol officers are:

• Effective communication skills
• Cultural competency
• Organizational skills
• Knowledge of international business culture
• Understanding of tradition
• Respect for diverse cultures

The Rcademy International Protocol Officer Certification Training Course is curated to train participants with the necessary skill sets to succeed as protocol officers in various workplaces. Attendees will also learn a protocol officer’s various duties and responsibilities, event planning and implementation, and leadership styles. They will be taught the rudiments of international protocols and how to attend to dignitaries and officials in a formal setting.

Who should attend?

The Rcademy International Protocol Officer Certification Training Course is ideal for several persons, especially professionals responsible for managing domestic and foreign events. The following class of persons should undertake this course:

• Government Relations Officer is responsible for providing professional publicity strategies and maintaining a constructive relationship with relevant stakeholders on behalf of the government
• Public Affairs Officers are charged with planning and implementing public operations and also guiding policymakers on decisions that affect mission success
• Diplomatstasked with maintaining good relations between states, representing the interests of their nations, and gathering and preparing reports on information that affects their country’s interest
• Protocol officers charged with rendering professional assistance during visits of dignitaries/officials
• Policymakersengaged in formulating public policies and legislation
• Ministerial Committee responsible for procuring and disposing of public assets on behalf of a government
• External Relations Managers are charged with drafting and delivering external relations programs on behalf of a corporate body or government
• Executive Directors are charged with developing and executing strategies aimed at improving an organization’s mission goal
• Commentators, journalists, communications, and event staff
• Every other person interested in learning about the principle and practice of international protocol

What are the course objectives?

The Rcademy International Protocol Officer Certification Training Course is specially developed to assist participants in achieving the following objectives:

• Learn about the competencies, ethics, and skills required of an international protocol officer
• Understand the protocol event planning process
• Recognize office management and administrative tools
• Build their emotional intelligence, customer service, and leadership skills
• Understand various forms of address and titles used in international settings
• Learn how to plan and oversee V.I.P visits, state visits, meetings, ceremonies, and other special events
• Understand how to administer protocol processes and practices that are effective
• Learn how to build strong relationships with internal and external stakeholders

How will this course be presented?

The content of the Rcademy International Protocol Officer Certification Training Course is designed to meet participants’ expectations and enhance their knowledge and understanding; it is essentially participant-oriented. Several effective methodologies and techniques that would ensure active and constant learning by attendees are utilized in delivering this course thoroughly. This course is taught by seasoned experts in the field who have gathered years of experience and practice. The modules are curated from extensive and in-depth research related to the subject matter.

The Rcademy International Protocol Officer Certification Training Course consists of theory and practical learning by providing slides on the concepts, case studies, lecture notes, and real-life scenarios. Students will also undertake presentations, quizzes, workshops, and seminars to gauge their understanding.

What are the topics covered in this course?

Module 1: Understanding the Importance and Purpose of Protocol and Diplomacy

• Building conditions for beneficial relationships and businesses to thrive
• Creating a safe working environment for relationships to flourish
• Developing successful long-term cooperation between states and global business enterprises
• Showing respect, facilitating decision-making, and building trust
• Ensuring officials and representatives of international meetings observe the rules of conduct and procedure

Module 2: Dealing with the V.I.P Culture

• Defining V.I.Ps
• The art of addressing titles
• National day etiquette
• Flag etiquette
• International seating protocol
• The Art of formal diplomacy

Module 3: The Impact of Culture on Protocol

• Official gifts
• Professional development
• Flags and logos
• Military protocol
• Protocol in a multicultural world
• Observing local etiquette
• Leadership and legendary service
• Personal diplomacy and dining skills

Module 4: Order and Precedence

• Order of embassy and consular members
• General rules of precedence
• Banquet and party etiquette
• Invitation cards
• Planning banquets and parties
• Dinner banquets
• Lunch banquets
• Reception protocols
• Garden parties
• Arrival and departure times
• Invitation cards

Module 5: The Role of an International Protocol Officer

• Managing events and issues
• Negotiation and conflict resolution
• Public relations
• Facilitating relationships between governments and organizations
• Carrying out research and advising leaders and executives
• Administering visas, travel, and accommodation

Module 6: Protocol Training and Etiquette

• Introduction to foreign cultures
• The Challenges of Multiculturalism
• The Secrets of the diplomatic world
• Cross-culture sensitization
• Social etiquette and confidence
• Dining etiquette for state dinners

Module 7: The Art of Formal Entertaining

• Ballroom dancing
• Making toasts
• The protocol officer and master of ceremonies
• Wine and champagne appreciation
• Formal banquet etiquette and ballrooms

Module 8: Mastering Effective Communication

• Active listening
• Speaking
• Reading
• Writing
• Social media management
• Facilitation

Module 9: Official Visit Ceremonies

• National anthem
• Flag-raising rules
• Courtesy etiquette
• Handshake etiquette
• Presentation and introduction etiquette
• Flags at half-mast rules
• The Art of Conversation
• Rules of decency on the death of a foreign head of state
• International and official courtesy images

Module 10: Essential Etiquette

• Email etiquette (netiquette)
• Action planning
• Codes of conduct
• Verbal diplomacy
• Phone handling etiquette