Managing Difficult and Critical Conversations Skills Training for Managers

Why select this Course?

Having the skills and confidence to handle uncomfortable talks with personnel is vital to being a good manager. Every day we engage in countless discussions, each crucial to creating our expectations, relationships, and outcomes. Navigating discussions effectively demands skills such as social intelligence, boldness, self-control, and humility. You’ll develop as a leader if you’re not afraid of having difficult conversations; you’ll be able to address issues that have been plaguing your team (the sooner, the better); and you’ll send a message to your team that you’re willing to confront any negative or underperforming members who are dragging the group down. Conversations are crucial to language development, exchanging views and ideas, and listening to each other. Difficult talks are a critical element of working well with others. Reaching an agreement is frequently the first step toward creating a better work environment. Meanwhile, avoiding disagreement can generate enormous rifts in the workplace. These missed interactions lead to poorer employee engagement and productivity.

What are the benefits of successfully navigating a contentious discussion?

If a company or organization wants to be successful, its employees, managers, departments, and overall structure must be capable of handling difficult topics efficiently. It’s possible that avoiding these awkward conversations will result in shorter-term gains for the organization than will their longer-term repercussions because of the enormous amounts of time, effort, and resources that are thrown away in the high-stakes battles that are a direct consequence of this, not to mention the damage done to the team’s ability to be creative. On the other hand, when challenging conversations are successfully managed, it is simpler to provide complex feedback to increase productivity and collaboration, stress is reduced for both the individual and the group as a whole, and as a result, improved morale leads to better decision-making because of the lower risk of burnout. Keeping your personal and professional relationships in good shape is necessary to successfully manage challenging conversations.

What are the abilities needed to have a challenging discussion? 

Gaining a solid understanding of your end objective and the specific challenge. To prepare for the conversation, you need to ask yourself two critical questions: “What exactly is the problem?” and “How does this action make you, your team, or your organization feel?” Obtaining self-clarity is the first step toward solving a problem that requires you to be able to summarise it in two or three concise sentences. In addition, you should have a distinct understanding of the purpose of the discussion. It does more than reshuffle the cards; it also creates new cards. What brand-new playing cards do you want to obtain by the time this discussion is over? After that, consider the conclusion you want to bring to the conversation. Do not depart without a well-defined strategy for the following stage. Was there any compromise reached? Do you guarantee that you will assist in any way? What kinds of impediments could stand in the form of these corrective activities?

The Managing Difficult and Critical Conversations Skills Training for Managers by Rcademy will provide managers with the skills and strategies necessary to effectively manage difficult and critical conversations. Participants will learn how to prepare for these conversations, actively listen, remain calm under pressure, and find solutions to challenging problems.

Who Should Attend?

The Managing Difficult and Critical Conversations Skills Training for Managers by Rcademy is ideal for:

• HOD’s
• Managing Directors
• Managers
• Supervisors
• Professionals in Human Resources
• Partners in Human Resources
• Purchase Managers
• Managers of Lines
• People who interact with suppliers and customers are included here

What are the Course Objectives?

The main objectives of this training course are to enable participants to be able to:

• Plan for critical conversations by identifying the situations that require them
• Identify the most effective conflict resolution method for a particularly tough situation
• Remain calm during critical conversations by monitoring your reactions
• Strategies for regaining control of an intense dialogue
• Techniques for probing are employed
• Establish the goal of a contentious discussion
• Set up a conversational framework
• Make a customized action plan for yourself
• Influence and manipulate others by using your conversational talents
• Decide on a suitable location for a chat
• Acquire a thorough knowledge of the other party
• Keep a firm grip on the discourse at all times

How will this Course be presented?

There are practical ways to challenge and critical dialogues that Rcademy provides step-by-step guidance. Simulations, management games, paper-pencil exercises, activities, role plays, and movies are just some of how a highly interactive presentation can educate students. With the help of industry experts and fellow participants, you can develop creative solutions to your work-related issues. Rcademy uses the ‘Do-Review-Learn-Apply’ strategy.

What are the Topics Covered in this Course?

Module 1: Introduction

• Precisely what do you mean by the term “conversation”?
• There are different kinds of discussions
• What is it about unpleasant conversations that makes them so important?
• Decide which discussion to have and at what time

Module 2: Getting Better at Conversations

• Getting your head in the game
• Creating a positive attitude
• Making a list of the desired ending
• Determine the root causes of a lack of effective communication throughout these encounters
• Competency is an essential tool for holding pivotal discussions

Module 3: Deciding to have a conversation

• The art of actively receiving information
• Getting to know others
• Probe methods
• Organizing the discussion
• Making sure you’re aware of the options during the conversation
• Understanding your options

Module 4: Preparing and mastering critical conversation

• Do you know how to get the desired results?
• The power of dialogue should be appreciated
• Acquire a positive frame of mind to have the desired discussion

Module 5: Making it safe

• A common ground
• Keeping a firm grip on things
• Knowing when to leave
• Establishing trust and confidence in a conversation
• Develop a sense of shared purpose with those who disagree with you

Module 6: Focus during the conversation

• Keep your eyes and mind on your goal by following these simple steps
• Keeping a cheerful attitude even when confronted with confrontation
• How can you become a better listener?
• Possessing a deep understanding of emotions
• Reflecting on the experiences of others

Module 7: Turning critical conversation into Results

• Decision-making processes
• Take action on what you’ve decided
• Mastering uncomfortable discussions is a series of steps

Module 8: Storytelling

• The process of selecting the tales to be told
• Influenced speech
• Expressing one’s strong views in the form of stories